Customer Service Administrator
Bradford
£ 22,310 per annum, Inc benefits
Salary: £22,310 per annum + Excellent Benefits
Location: Bradford, West Yorkshire (Hybrid working system)
Job Type: Full-time
We are currently seeking a Customer Service Administrator to join one of our prestigious clients in Bradford. This role offers a hybrid working system and a competitive salary with an extensive benefits package. If you are passionate about providing top-notch customer service and are looking for a role that allows for work-life balance, we encourage you to apply.
Day to Day of the role:
Process all claims proactively, efficiently, and in accordance with company policy.
Keep consumers informed of the status of their contacts, ensuring clear communication and accurate recording of customer journeys.
Respond to enquiries received through various channels, adhering to company policy and product terms and conditions.
Escalate issues beyond the scope of the job description to the relevant manager immediately.
Maintain a consistent focus on consumer experience and outcomes.
Deal with queries from within the business and the wider group, providing a high level of service.
Capture contact data accurately for future insight and seamless customer journeys.
Display role model behaviours within the workplace and during work-related activities.
Adhere to all regulatory and business processes, such as FCA regulations and GDPR req...