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Global Technology Solutions Ltd
Peterborough
Hungarian and English speaking Service Desk Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent in Hungarian and English speaking,
Job Source: Global Technology Solutions LtdIT Naturally | B Corp | MSP
Peterborough, England, United Kingdom
Join our Team At IT Naturally our team is like a family, we put people first whether that’s each other or the customer so in return we look after you. We often get asked why we are called IT Naturally, we reply ‘because IT comes naturally to us”. All our team are experts in their field, and we reflect that in our company name. We pride ourselves on
Job Source: IT Naturally | B Corp | MSPGlobal Technology Solutions Ltd.
Peterborough, England, United Kingdom
Location – Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract – 3 months with potential extensions Hours – 7.5 hours a day, between 06:00 and 19:00 – maximum of 2 weekends a month, get the days back in the week. Required skills: -fluent in Spanish and English speaking, with strong all-round communication skills. -
Job Source: Global Technology Solutions Ltd.Anglian Water
Huntingdon
Salary £24,587 per annum Full time/37 hrs a week/permanent Location: Central Laboratory Huntingdon This role requires you to work onsite at the Central Laboratory in Huntingdon 5 day per week. Make every drop of your potential count. Join our team! We have an exciting opportunity for a Support Services Administrator to join the Central Labs team on
Job Source: Anglian WaterGlobal Technology Solutions Ltd.
Peterborough, England, United Kingdom
Location – Hampton, Peterborough Pay - £14.16 per hour, after 3 months goes up to £15.44 Contract – 3 months + potential extensions Hours – 7.5 hours a day, between 07:00 and 20:30 – 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - E
Job Source: Global Technology Solutions Ltd.COREcruitment Ltd
Peterborough, England, United Kingdom
IT Director Concept: Hospitality Hardware and servicing Location: Peterborough Salary: £90,000pa plus benefits We have a great opening for a brand new IT director role for a Peterborough based business. This is a hybrid position so candidates should be based within commutable distance and be happy to be face to face with the team about 3 times a
Job Source: COREcruitment LtdWALLACE HIND SELECTION LIMITED
Peterborough
A fantastic opportunity for a Field Service Engineer or Factory Maintenance Engineer capable of programming Siemens and / or Allen Bradley PLC`s on packaging and filling machinery used in the food, pharmaceutical & chemical markets. You will desire a global role involving spending up to 60% of your time travelling and working abroad, usually one we
Job Source: WALLACE HIND SELECTION LIMITEDIT Naturally | B Corp | MSP
Peterborough, England, United Kingdom
Join our Team At IT Naturally, our team is like a family, we put people first whether that’s each other or the customer so in return, we look after you. We often get asked why we are called IT Naturally, we reply ‘because IT comes naturally to us”. All of our team are experts in their field, and we reflect that in our company name. We pride ourselv
Job Source: IT Naturally | B Corp | MSPPeterborough, England, United Kingdom
Service Desk Team Leader - IT Service Management
Permanent
Hampton, Peterborough, Cambridge
£30,000 - £34,000 - Company benefits
Monday to Friday - Standard office hours
This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service level targets on calls answers and tickets resolved. ITSM / IT would be a huge advantage!
JOB SUMMARY
Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. Endeavour to provide all customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets.
QUALIFICATIONS, SKILLS AND EXPERIENCE
• Awareness of ITIL methodologies and best practice
• Good working knowledge of Microsoft Word, Excel and Outlook
• Previous supervisory experience
ESSENTIAL ATTRIBUTES
• A real passion for people management and development in a large team
• A passion to deliver excellent service with service level management and experience
• Previous people management experience
• Driven, motivational, professional leader, with a ‘can-do’ attitude at all times
• Effective communication and interpersonal skills with internal and external stakeholders with the ability to confidently deliver presentations
• Creative and innovative problem-solving skills with an inquisitive nature
• Analytical with attention to detail
• Ability to work as a team to support and influence team members
• A desire to take ownership and accountability to see your work through to resolution
• Ability to work under pressure and to tight deadlines
• A patient, tolerant and supportive team member
KEY RESPONSIBILITIES
• Provide leadership, guidance and support to a team of service desk analysts
• Develop and coach team members to improve performance, as well as achieving their career aspirations through 121s and coaching sessions
• Identify and deliver training and development needs in line with company procedures
• Develop, grow and maintain professional working relationships with all internal and external stakeholders and customer equivalents
• Ensure customer escalations are handled in a timely manner including providing/implementing corrective actions
• Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service
• Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods
• Quality Assurance of Incident Management by spot checking Incidents and providing Analysts with documented feedback
• Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets
• Through monitoring, management and contribution ensure the team achieve and exceed relevant SLAs, OLAs and KPI’s
If you have the outlined skill and experience please apply now!
Service Desk Team Leader - IT Service Management jobs in Peterborough, England, United Kingdom
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