Account Executive
Belfast, Northern Ireland, United Kingdom
Job description
Main Purpose
The post holder is our brokers/clients first point of contact. The person creates and builds a relationship with new and existing broker agents or customers to increase sales and revenue. They undertake the full range of administrative tasks required for the effective management of the Account Executives function and role within the business
Key Duties
Receive inbound sales and enquiry calls from Broker agents and/or inbound sources
Process new broker/client applications
Make contact and liaise with broker or client on an ongoing basis
Build and maintain the relationship with the Broker agent or clients
Ensure all data provided is accurate and correct i.e. Clients name is correct along with contact details
Upload all project details i.e. Floor Plans, elevations, site plan and any other supplementary information provided
All required information must be received and uploaded before it is moved to underwriting.
Create a property tree, if necessary
Make sure all notes are clear and properly recorded and up to date
Once the risk is received back from underwriting review premium and ensure the price is within the parameter guidelines
Contact the broker/client once the quote is sent
Quotes must be followed through to closure
Provide Broker/client assistance on the next step of the process. This may be documents required before ICW can proceed further e.g. EPC’s, gas and electric certs, building control sign offs and IBG’s needed
Provide quality customer service, including interacting with brokers/clients, answering customer enquiries, and effectively handling customer complaints
Responsibilities
Build and maintain client relationships
Track and record metrics throughout sales process
Meet and exceed financial goals
Understand and keep up to date with industry and competitive landscape knowledge
Salary: £25,000.00-£35,000.00 per year
Benefits:
Company pension
Free parking
Life insurance
On-site parking
Bonus scheme
Private medical insurance
Referral programme
Qualifications
Bachelor's degree
2-3 years of business experience in a customer relations/sales role
Strong written and verbal communication skills
Strong organisational skills
Proficiency in Microsoft Office