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Kelly Services
Solihull
Are you a Customer Service focused professional with a passion for delivering an excellent customer experience ? Do you enjoy a fast paced, busy but varied role? Looking for a company that values you? If so, this role could be for you. An exciting opportunity has arisen to be part of my client's Customer Service team. This role is key to ensur
Job Source: Kelly ServicesReed
Bromsgrove
Are you a passionate problem-solver with exceptional communication skills? Look no further! We are working in partnership with a global firm in seeking a Customer Service Executive to elevate their customer support strategy. In this role, you’ll be the backbone of our customer operations. Your meticulous organization, proactive communication, and
Job Source: ReedReed
Bromsgrove
Are you a passionate problem-solver with exceptional communication skills? Look no further! We are working in partnership with a global firm in seeking a Customer Service Executive to elevate their customer support strategy. In this role, you’ll be the backbone of our customer operations. Your meticulous organization, proactive communication, and
Job Source: ReedThe Recruitment Duo
Henley in Arden
Role: Vehicle Maintenance and Customer Service Executive Contract: Permanent Salary: £27 – 29,500 depending on experience Location: Henley-in-Arden B95 Benefits: Free parking, 25 days holiday plus Bank Holidays, enhanced pension scheme and automotive discount benefits We are working on behalf of an award winning organisation experiencing fanta
Job Source: The Recruitment DuoReed
Bromsgrove
Are you a passionate problem-solver with exceptional communication skills? Look no further! We are working in partnership with a global firm in seeking a Customer Account Executive to elevate their customer support strategy. In this role, you’ll be the backbone of our customer operations. Your meticulous organization, proactive communication, and
Job Source: ReedPareto
Solihull
Job Title: Customer Success Executive Our client is one of the fastest growing property and construction tech companies in the UK. Building a world class SaaS business and solving challenges for construction customer service teams, they have big future plans. As part of those plans, our client are growing their team and are now looking for enthusia
Job Source: ParetoTHE STUDENT ENERGY GROUP
birmingham, england, United Kingdom
Who are we? The Student Energy Group provides simple monthly statements that cover green energy, water, broadband, and TV license services. We aim to make our customers' lives as easy as possible, but we don’t want to stop there! We want to go further. We want to make a difference in the environment! We will make a stand for our precious planet; t
Job Source: THE STUDENT ENERGY GROUPReed
Bromsgrove
Are you a passionate problem-solver with exceptional communication skills? Look no further! We are working in partnership with a global firm in seeking a Customer Account Executive to elevate their customer support strategy. In this role, you’ll be the backbone of our customer operations. Your meticulous organization, proactive communication, and
Job Source: ReedSmethwick
Are you passionate about Customer Services? Do you like to make your customers happy?If so, this may be the job for you!We are recruiting a Customer Service Executive to work for a company based in Smethwick. You will be providing a first-class service to a broad portfolio of customers across a range of market sectors.Main Duties and Responsibilities: Receive and process requests from customers and colleagues via all incoming communication streams
Proactively and reactively escalate service work to meet service level agreements
Qualify customer requirements and reduce customer downtime through scripted questioning
Liaise regularly with customers to provide real-time status reports on currently active work, and all matters relating to any Maintenance Agreements
Contract amendments (premium and non-premium), Amending Maintenance Agreements as required in an efficient and timely manner, including raising Invoices and Credit Notes
Identify optimum times within the workload and resource schedules to make appointments that meet customer requirements
Purchase order requirements
Renewal payment calls to customers
Prioritise the entire workload to make maximum use of resources whilst ensuring the company's commitment to service level agreements.
Cover and support other roles and responsibilities within the UK Direct Business
The successful person will have the following skills:Strong focus on quality customer service with a natural desire to meet and exceed customer expectations Enthusiasm to learn, continually improve, and use knowledge to help others
Ability to work to tight deadlines
Methodical approach to planning and organising
Effective self-management and focus
Excellent communication skills, both written and verbal, with internal and external customers
Eager and willing team player with a positive attitude who also feels able to work
Ability to own and prioritise workload with an aptitude for multitasking
Process driven with the confidence to raise queries to aid efficiency
Calm and focused when working in a pressurised environment
Computer literate with a sound working knowledge of Windows-based applications
In return the client will provide a plethora of benefits, including 25 days holidays plus stats, pension scheme, life assurance and other benefits including discounts off products.
Customer Services Executive jobs in Smethwick
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