Customer Account Executive
Bromsgrove
£ 26,000 - 27,500 per annum
Are you a passionate problem-solver with exceptional communication skills? Look no further! We are working in partnership with a global firm in seeking a Customer Account Executive to elevate their customer support strategy.
In this role, you’ll be the backbone of our customer operations. Your meticulous organization, proactive communication, and ability to handle multiple tasks will be invaluable. You’ll collaborate closely with our sales representatives, ensuring seamless processes, efficient order management, and exceptional customer experiences.
Location: Bromsgrove Salary: £26,000 (Increased to £27,500 after 3-month probation)
Hours: Monday to Friday, full time – permanent (Office based)
Key Accountabilities:
Proactive and reactive sales and customer service calls.
Process customer purchase orders with high levels of attention to detail and liaison with relevant departments to ensure timely delivery of ordered products.
Developing new sales opportunities using outbound email, calls and lead follow ups.
Communicate with customers to understand their requirements and identify new sales opportunities.
Answering customer questions.
Advising customers on suitable product selection based on their specifications.
Explaining and upselling product functions and features (training will be provided).
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