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  • Castlefield Recruitment

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    Rent & Service Charge Officer| £25,000 - £31,000| Permanent| Birmingham| Social Housing: Castlefield Recruitment are working with an Housing Association in the Birmingham area who are looking to recruit an Rent & Service Charge Officer to their busy team. The role is offered on an permanent basis and offers hybrid working arrangements Duties: To li

    Job Source: Castlefield Recruitment
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  • People Solutions Group Limited

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    Birmingham

    PORTUGESE SPEAKING CUSTOMER SERVICE ADVISOR MONDAY - FRIDAY : 13.00 - 17.00 £13.00 PER HOUR People Solutions are looking for a Portuguese speaking Customer Service Advisor for our Client based in Birmingham. The requirement to speak to Portuguese is necessary for this role as you will be speaking to Brazilian Nationals on the phone. Many of the Bra

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Customer Service Officer

West Bromwich

SPR Careers are proud to be working with a public sector client to recruit for a temporary Customer Service Officer located in the Sandwell area. Working Instructions: Hours: Full time, regular evening, and weekend work Pay Rate: £12.18 per hourThe ideal candidate will have a recognised library or customer service qualification (City and Guilds/NVQ Level 2/3 in Customer Care), or equivalent skills and experience. Main Role and Responsibilities of the Customer Service Officer: To provide a frontline service to library customers and other visitors, helping them to make the best use of library resource

To carry out any routines and administrative procedures associated with the day-to-day operation of the service including; opening and locking up the library

Assisting with arrangements for routine maintenance, cleaning, and security

Cash handling, i.e. taking fines, reservations, selling publications and other promotional material, collating and securing cash daily

Monitoring PC use, and updating files, directories and collections

Making a first response to customer comments and complaints, referring them to appropriate senior library staff if required

To help with the organisation and delivery of events, activities and outreach to promote services to all sections of the community, both inside and out of the library

Greeting all visitors to the building and directing them as appropriate

To work with senior library staff to co-ordinate and plan the work of Customer Service Assistants

To assist senior library staff to meet performance targets and deliver Local Action Plans, encouraging maximum use of services

Such other duties as may be appropriate to achieve the objectives of the post to assist the Thematic Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities and aptitudes.

Registration Process:  We understand the importance of a smooth onboarding experience. Our registration process includes the completion of necessary forms, and references covering the last 3 years. We ensure efficiency and support throughout to make joining our team seamless for you. Applications: Please apply by submitting your CV to this advertisement.For more information, please contact SPR Careers on and one of the team will be happy to help!

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Customer Service Officer jobs in West Bromwich

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