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Deerfoot IT Resources Limited
Southampton
Senior IT Support Engineer £30k - £42k Remote - South Coast 4-day working week As a trusted partner to this remote IT support provider, we have been tasked with the recruitment of a candidate with 2nd or 3rd line experience to join their close-knit team. Our client is looking for someone with a strong knowledge of Apple products and operating s
Job Source: Deerfoot IT Resources LimitedTata Consultancy Services
Romsey, England, United Kingdom
Role: Senior IT Support engineer Job Type: Permanent Location: Romsey, United Kingdom (Onsite) Ready to utilize your expertise to configure, evaluate, upgrade, repair, test and troubleshoot in a fast-paced environment? Are you passionate about MFA, device setup, connectivity, deployment, OS encryption and security management? Join us as a S
Job Source: Tata Consultancy ServicesHCLTech
Winchester, England, United Kingdom
We are hiring Senior Support Engineer. Below are details ROLE PURPOSE (summary) Support Engineer will provide production support (24/7/365) to CHM application suite and its associate interfaces. KEY ACCOUNTABILITIES Resolve the Incidents raised as per the defined standards of time, cost and quality for increased customer satisfaction. Perform pr
Job Source: HCLTechHartley Resourcing
Eastleigh
We are recruiting for an IT Support Engineer for a fantastic company based in Chandlers Ford. This is a diverse role working within a small but established IT Team. It is very much a role that you can make your own and they encourage people to input new ideas so they can continuously improve. You will be expected to provide full IT support as well
Job Source: Hartley ResourcingSCR
Winchester
We are looking for a passionate Senior Support Worker who personally wants to make a difference in the lives of young people with emotional and behavioural disabilities. As a Senior you will lead a team of support workers to deliver a high standard of care at all times. You recognise that the role is to help support service users maximise their ch
Job Source: SCRPeters Dean Care Ltd
Southampton
Are you compassionate, patient, and dedicated to making a positive impact on the lives of children with learning disabilities? Are you ready to provide essential support and guidance to help these children thrive? If so, we have a rewarding opportunity for you! Position: Senior/Support Worker for Children with Learning Disabilities About Us: We a
Job Source: Peters Dean Care LtdSeeAbility
Tadley
Role Description Senior Support Worker You must hold a UK Driving licence if you live outside Tadley Please note: If you require a Visa to work in the UK, SeeAbility is currently unable to support any sponsorship requests. Location: Tadley, Hampshire, RG26 Salary: £25,740 per annum + Benefits Hours: 37.5 hours per week, Monday to Sunday on a shi
Job Source: SeeAbilityHemmersbach UK Ltd
Basingstoke
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force an
Job Source: Hemmersbach UK LtdWinchester, England, United Kingdom
We are looking for Senior Support Engineer for Winchester Location :
ROLE PURPOSE (summary)
Support Engineer will provide production support (24/7/365) to BSS application suite and its associate interfaces.
KEY ACCOUNTABILITIES
Resolve the Incidents raised as per the defined standards of time, cost and quality for increased customer satisfaction.
Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs
Coordinate with IT groups and external vendors and ensure effective application services to ensure reliability of all applications.
Manage smooth coordination between offshore and onshore teams to provide efficient and timely resolution of the Incidents.
Update and act on the Incidents, Problems and changes within agreed SLA and document the KEDB & Runbooks from time to time.
Analyse all business processes and ensure compliance to all controlled processes according to business requirement.
Provide daily support (24x7x365) with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
Work in shifts on a rotation basis and be provide on-call support.
Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.
Coordinate with SI Delivery team to successfully deploy software releases in both User Acceptance Testing and Production environments
Monitor and provide support to workflows and provide expert knowledge on all workflow designs.
Develop and maintain professional relationships with all online business teams and provide support to web store.
Monitor all alerts and escalate all issues for all procedures and systems.
Coordinate with various teams and raise support ticket for all issues, analyse root cause and assist in efficient resolution of all production processes.
Participate in knowledge transfer to ensure better grasp of the product and domain.
ROLE COMPETENCIES
Mandatory Skills:
(Globalscape)
BSS experience
– Information Builder (IB)
Server (Plus expert in SQL Query)
Now ITSM Tool
Metering Project support experience (preferably in Water Companies )
KEY RELATIONSHIPS
Reporting to Service Manger
Interface with Key stakeholders of other streams (i.e. Delivery, Security, Service Design , Support Help Desk , Chage management)
Provide advice and support to workstreams Project Managers (i.e.SI Delivery, Security, Service Design)
JOB SKILLS, QUALIFICATIONS & EXPERIENCE
Strong experience in production support environments and able to multi task in a pressured scenario and communicate effectively.
Strong technical experience in SQL Server, Qliksense, IB TIBCO with strong knowledge of Web based development.
Troubleshoot and resolve issues reported
To document all defined processes and methods of ticket resolution for effective KeDB processes.
Able to delivery minor enhancements and changes
Well experiences in HOTs process to take handover of project to support.
Experience in ITIL processes towards Release and deployments, CCB and operations support.
Extensive hands on experience on applications dealing with high volume data.
Excellent debugging skills and log analysis skill to provide quick solution over existing application.
Able to maintain SLA driven approach for support and incident management.
Should ready to learn/adapt existing process and propose best process to improve.
Working knowledge of Agile methodology.
Effective and proactive communication with stakeholders
Metrics driven reporting and governance.
Develops and promote development best practices and standards.
Adhere to the set up latest or project defined development methodology. Like TDD.
Strong and innovative approach to problem solving and finding solutions
Excellent communicator (written and verbal, formal and informal)
Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution
Ability to multi-task and work independently with minimal supervision
Senior Support Engineer jobs in Winchester, England, United Kingdom
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