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Locale Limited
Oxford
IDEAL CANDIDATE With a positive outlook to work and the future of our business offering, you identify with Locales values and commit to behaviours that support and strengthen our brand, our products, and our people. This dynamic role seeks individuals with a zest for learning and growth, prioritising adaptability, curiosity, and organisational
Job Source: Locale LimitedIT Stars Recruitment
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Job Source: ReedOxford
IDEAL CANDIDATE
With a positive outlook to work and the future of our business offering, you identify with Locales values and commit to behaviours that support and strengthen our brand, our products, and our people.
This dynamic role seeks individuals with a zest for learning and growth, prioritising adaptability, curiosity, and organisational talent over technical background. Working with a close-knit team of developers and product specialists, you will contribute energy, positivity, and owning a testing and application support function that delivers direction on time and in line with the product roadmap, as well as supporting the operational deliverables of the Product Owner.
As employees of Locale, we
contribute to a positive sense of community by engaging fully and honestly with events across Locale and its teams
understand, support, and enact Locales values: we build valuable and authentic relationships (we listen, we are supportive, and we are respectful), we collaborate, (we are inclusive, and we act with intent), we build trusting and strong relationships (we are truthful, dependable, and consistent), (we are solution-oriented, purpose-driven, and outcome-focused), we value learning to better ourselves, stay agile, and nurture innovation
treat each other, and each others time and commitments with professionalism, respect, and kindness
ensure we remain agile, curious, innovative, competent, and outspoken
ABOUT LOCALE
At Locale, we make every experience in a building or any community count keeping it simple and seamless from start to finish, enabling our customers to focus on their business and stakeholder priorities.
Our services are:
- Operational real estate : Optimising real estate operations with a centralized platform for unparalleled management excellence
- Bespoke content streaming : Dynamic content suitable for all hardware so improve occupier engagement.
- Creating communities : Using event, destination marketing, placemaking and social impact programmes to build communities.
Our longevity is sustained by our brand culture and core values, all centred on a people-driven approach. By prioritising the needs of our clients, and our relationships within the community, we have continually delivered a first-class experience for everyone in our journey to digitising the real estate industry.
RECENT HIGHLIGHTS
Finalist Property Week RESI Awards 2024
Twice shortlisted in the UK PropTech Awards 2023: Equality, Diversity & Inclusion Impact, and Rising Star for CPO Dan OGorman
Finalist at New on the Block Property Management Awards 2022
Shortlisted in the Employer of the Year category at EG Awards 2021
Year-on-year featured in the Business Clouds PropTech Top 50
Very well established, future proof and pioneering UK business
Dynamic and fast-moving environment, with plenty of growth opportunities
THE ROLE
Responsibility & Key behaviours
QA; product testing
Conduct Functional Testing: Perform comprehensive functional testing to validate software functionality according to requirements
Regression Testing: Execute regression tests to identify and prevent potential regressions in the software
Test Documentation: Create and maintain detailed test documentation, including test plans, test cases, and test reports
Defect Management: Report defects accurately, track them, and work closely with the development team to ensure timely resolution
Test Environment Management: Collaborate with the development team to set up and maintain suitable test environments
Test Planning: Participate in sprint planning and provide input on testing efforts for each user story
Participate in team scrum meetings, engaging proactively to champion QA considerations
Application support management
Application Support: Own the application support process, including issue triage, replication, internal/external comms, prioritisation, scheduling, and release management
Participate in team scrum meetings, engaging proactively to champion AS considerations
Product operations & team support
Assisting with release management, producing documentation and training materials, and running internal release and training sessions
Supporting the Product Owner in piloting upcoming releases with external stakeholders
Performance Management
Deliver to assigned targets, KPIs, and OKRs
Optimise team velocity through continuous QA
Ensure AS volume remains within set threshold
Ensure AS SLAs are met
Ensure AS average resolution time stays within agreed threshold
System proficiencies required - essential
Advanced computer literacy
Comfortable with tech, applications, systems
Teams
System proficiencies required training will be provided
Jira
Business proficiencies utilised evidenced experience required
Time & task management
Relationship management
Communication skills
Problem-solving skills
Analytical abilities
Business proficiencies utilised can be developed on the job
Strategic thinking
Presentation skills
Project management
Conflict resolution
Training delivery
If this sounds like you, please apply!
THE LOCALE PACKAGE
£22k salary
Hybrid role, flexible working, supportive environment
'Dress for your day in a relaxed open-plan office
In-house learning management system for professional and personal development
25 days holiday (in addition to bank holidays), loyalty and award scheme for added days off
Private no-excess medical insurance
Employee Assistance and Wellbeing Programme
Salary sacrifice options around cycling, tech purchases
Enhanced maternity and paternity pay
APPLICATION
Applications will be considered on a rolling basis. Locale is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of race, sex, disabilities, religion/beliefs, sexual orientation, or age.
Please send your CV and a cover letter outlining your great fit with Locale . We endeavour to respond 2-weekly to applications by email in the first instance.
TPBN1_UKCT
Junior Product Operations Consultant jobs in Oxford
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