Junior IT Operations On-site Support

Kidlington, England, United Kingdom

The IT Operations Site Support team provides end user support, project delivery across on-premises and cloud-based end user IT services and applications. They work across functions providing expertise and input into daily productivity challenges, continuous improvement activities, operational issues and multiple business and IT project initiatives.

The Technology Leadership Team (TLT) vision is for the IT Operations team to provide a globally consistent, standardised and secure end user computing services portfolio that evolves with business needs and technology improvements resulting in optimum staff productivity, improved user experience and an ability to add/create value by leveraging the latest capabilities.

The IT Operations Site Support role is to support key functional areas, specifically across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and application deployment, manufacturing shop-floor application, and printing to ensure the stable operation of the organization’s IT end user service provision in accordance with global standards. The role also involves scheduling direct activities to resolve escalated hardware and software problems in a timely and accurate fashion.

Responsibilities:

Provide technology, data and process support to Essentra for an effective and professional IT service across the broader organisation, with commensurate travel as appropriate.

Support of key functional areas across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and application deployment, manufacturing shop-floor application, audio-visual and printing.

Primary point for site-based IT issues escalated by the global service desk. Provide equivalent support to other offices in region.

Contributor for Incident and Problem Mgmt. plus Service Requests to meet objectives to documented SLA/T(s) and measurable KPI(s).

You will develop and maintain excellent and professional relationships with users; with an emphasis on service delivery offering advice and support to become a trusted point of contact.

Where appropriate and if on site, assist with any on-site Operational Activities/Incidents and Service Requests as logged via the Global Service Desk.

Asset and licensing management across the IT Operations End User scope as directed by the IT Operations management team.

Ensure the IT Operations IT systems are maintained per current Essentra policies (areas to be agreed with manager)

Drive continuous technical improvement of the IT Operations services and satisfaction scores.

Deployment of IT Operations security measures

Continually maintaining cyber awareness to ensure that good security practices are always followed.

Carry out duties to ensure compliance with policies, standards and procedures (operational, legal, regulatory) in accordance with Essentra governance mandates.

Produce updates and information on system issues, root cause and resolutions and make them available to management, as requested.

Deliver tasks and project work packages as needed.

Provide Operational handover (documentation) for acceptance of all new technologies implemented.

Constantly strive to improve individual competency and personal development to maintain strengths, address weak areas and learn new technologies/concepts as presented by business initiatives.

Skills and Experience:

Experience in End User Support

To have a good understanding of Windows-based computer systems, enterprise connectivity, Microsoft applications across a global organisation with on-premises and cloud-based services

Technical administration of Microsoft end user: Windows desktop and server (AD, DNS, DHCP), Office desktop apps, Office365.

Office Audio-visual and printing

Very good communication and presentation skills in written and spoken English with additional languages a bonus.

Flexible and adaptable to changing business needs and processes.

Confidence and presence to deal with management.

Ability to prioritise/schedule tasks personally

Able to quickly identify potential problems and seek advice when required.

Able to quickly grasp and interpret salient information.

Organisational and administrative skills.

Technical understanding of Microsoft end user/MW technologies: Intune device and app mgmt., SCCM with application packaging, AutoPilot and PowerShell scripting, Citrix/RDS, Exchange, Teams, SharePoint (desirable)

Root-cause problem analysis and remediation (desirable)

Manufacturing / Operational Technology environments (desirable)

Understanding of ERP & CRM systems using Microsoft or equivalent technology

Analytical thinking skills with the energy to drive change and continually improve - diving into the detail as necessary to understand issues (people, process, technology or data)

Able to travel in region if necessary

What we offer:

Competitive salary

Discretionary bonus

Up to 5% matched pension contribution

4x annual salary life assurance

25 days annual leave plus bank holidays

Employee discounts through Edenred

Eyecare Vouchers

Cycle to work scheme

UK Sharesave Scheme

Great career prospects

Essentra Components are a FTSE 250 global market leader in plastic injection moulded, vinyl dip moulded and metal components. We have a history of over 65 years, producing essential components across a huge range of industries and applications.

At Essentra we are ideally looking for individuals who enjoy working as part of a close team, are passionate about what they do and who strive to make a difference. We are always looking to better ourselves and are keen to recruit individuals who like to innovate and improve processes.

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be requested at interview