Customer Service Team Leader
Peterborough
£ 25,000 - 30,000 per annum, Inc benefits
Reed Financial Services are pleased to be representing a firm national Financial Services firm looking for a Customer Service Team Leader: Job Type: Full-time, 9-Month Fixed Term Contract (FTC), with option to extend
Location: Peterborough
Salary: up to £30k
We are looking for a Customer Service Team Leader to lead and manage a team, delivering excellent customer service efficiently across our product range. This role is pivotal in supporting change, implementing company strategy, and getting involved in projects. The ideal candidate will help identify and implement opportunities for improvement and manage risk and team resources to meet all regulatory requirements, ensuring all customers are treated fairly.
Day to Day of the Role: Manage team members’ performance in line with company policies, expectations, and values.
Ensure the team maintains up-to-date regulatory, product, and business knowledge through effective communication.
Work alongside peers to deliver business results, contribute to strategic goals, and innovate in line with the Customer Services vision.
Accountable for the quality of work completed by the team, supporting improvement through regular coaching, mentoring, and training.
Identify and escalate technical issues within the team, mitigate risks, and support projects and new initiatives.
Develop team members to create highly effect...