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Interaction Recruitment
St Ives
My client based in St Ives Cambridgeshire are currently recruiting for a Customer Service Team Leader to join their team on a permanent basis offering a salary of £28-33,000, depending on experience. The position is full-time, with a 37.5-hour workweek. Core hours are 7.5 hours per day, between 8:00 AM and 5:30 PM. As a Customer Service Team Leade
Job Source: Interaction RecruitmentBrook Street UK
PE27 4WYSt. Ives, CambridgeshireSt. Ives, CambridgeshireEast AngliaUnited Kingdom
Ready to lead the charge in revolutionizing the UK's energy landscape? We're on the hunt for a Customer Services Team Leader to spearhead our mission of delivering exceptional service to 1.5 million homes relying on our platform. Picture yourself at the helm, guiding our team through the intricate web of ecommerce and energy logistics, ensuring eve
Job Source: Brook Street UKInteraction Recruitment
St. Ives
My client based in St Ives Cambridgeshire are currently recruiting for a Customer Service Team Leader to join their team on a permanent basis offering a salary of £28-33,000, depending on experience. The position is full-time, with a 37.5-hour workweek. Core hours are 7.5 hours per day, between 8:00 AM and 5:30 PM. As a Customer Service Team Leade
Job Source: Interaction RecruitmentInteraction Recruitment
Saint Ives
My client based in St Ives Cambridgeshire are currently recruiting for a Customer Service Team Leader to join their team on a permanent basis offering a salary of £28-33,000, depending on experience. The position is full-time, with a 37.5-hour workweek. Core hours are 7.5 hours per day, between 8:00 AM and 5:30 PM. As a Customer Service Team Leade
Job Source: Interaction Recruitmentrthirteen recruitment
St. Ives
Rthirteen areproud to be working alongside a brilliant brand in their search for a Customer Service Team Leader. You will play an integral role in delivering operational excellence across the team, inspiring and motivating your team to success. This is a full time, permanent position working 37.5 hours per week. This is a fully office-based role, l
Job Source: rthirteen recruitmentBrook Street UK
St. Ives, Cambridgeshire
Salary - £27,000 - £33,000 Location - St. Ives, Office based Hours - Mon-Friday 08.00 - 17.30 Ready to lead the charge in revolutionising the UK's energy landscape? We're on the hunt for a Customer Services Team Leader to spearhead our mission of delivering exceptional service to 1.5 million homes relying on our platform. Picture yourself at the h
Job Source: Brook Street UKBrook Street
St. Ives, Cambridgeshire
Ready to lead the charge in revolutionizing the UK's energy landscape? We're on the hunt for a Customer Services Team Leader to spearhead our mission of delivering exceptional service to 1.5 million homes relying on our platform. Picture yourself at the helm, guiding our team through the intricate web of ecommerce and energy logistics, ensuring eve
Job Source: Brook StreetBrook Street
St. Ives, Cambridgeshire
Salary - £27,000 - £33,000 Location - St. Ives, Office based Hours - Mon-Friday 08.00 - 17.30 Ready to lead the charge in revolutionising the UK's energy landscape? We're on the hunt for a Customer Services Team Leader to spearhead our mission of delivering exceptional service to 1.5 million homes relying on our platform. Picture yourself at the
Job Source: Brook StreetPeterborough
Reed Financial Services are pleased to be representing a firm national Financial Services firm looking for a Customer Service Team Leader: Job Type: Full-time, 9-Month Fixed Term Contract (FTC), with option to extend
Location: Peterborough
Salary: up to £30k
We are looking for a Customer Service Team Leader to lead and manage a team, delivering excellent customer service efficiently across our product range. This role is pivotal in supporting change, implementing company strategy, and getting involved in projects. The ideal candidate will help identify and implement opportunities for improvement and manage risk and team resources to meet all regulatory requirements, ensuring all customers are treated fairly.
Day to Day of the Role: Manage team members’ performance in line with company policies, expectations, and values.
Ensure the team maintains up-to-date regulatory, product, and business knowledge through effective communication.
Work alongside peers to deliver business results, contribute to strategic goals, and innovate in line with the Customer Services vision.
Accountable for the quality of work completed by the team, supporting improvement through regular coaching, mentoring, and training.
Identify and escalate technical issues within the team, mitigate risks, and support projects and new initiatives.
Develop team members to create highly effective and flexible teams.
Required Skills & Qualifications: Financial Services or Customer Service operational experience at a managerial level.
Ideally an FSA Overseer with relevant insurance product experience
Knowledge of Contact Centre Workforce Management (WFM), workflow, and telephony technologies.
Experience in using procedures and controls to manage risks, complaints, breaches, and to support business continuity plans.
Proven track record of delivering high-quality customer service and setting standards for excellence.
Strong communication skills, with the ability to negotiate and facilitate change.
Creative problem-solving skills, with the ability to anticipate and resolve issues.
Ability to manage time productively and prioritise workload effectively.
Experience in managing and developing teams to achieve excellent results.
Benefits: Competitive salary package.
Opportunity to work in a dynamic and supportive environment.
Involvement in strategic projects and initiatives.
Access to professional development and training opportunities.
To apply for the Customer Service Team Leader position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
Customer Service Team Leader jobs in Peterborough
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