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The Caraires Consultancy
Lutterworth
Monday to Friday between 8.00am - 5.30pm (40 hour week) up to £35,000 per annum (depending on experience) Permanent The role of Customer Service Team Leader requires you to provide excellent and inspirational leadership to the client experience team. You must have the ability to drive and increase performance by taking a strong customer focus app
Job Source: The Caraires ConsultancyThe Caraires Consultancy
Upper Bruntingthorpe
Monday to Friday between 8.00am – 5.30pm (40 hour week) up to £35,000 per annum (depending on experience) Permanent The role of Customer Service Team Leader requires you to provide excellent and inspirational leadership to the client experience team. You must have the ability to drive and increase performance by taking a strong customer focus app
Job Source: The Caraires ConsultancyThe Caraires Consultancy
Upper Bruntingthorpe
Monday to Friday between 8.00am – 5.30pm (40 hour week) Temp to perm upto £35,000 per annum (depending on experience) Are you a confident leader with a passion for delivering exceptional client experiences? Our automotive client is seeking a dynamic and experienced Customer Service Team Leader to inspire and lead our Client Experience Team. If you
Job Source: The Caraires ConsultancyIPS LLP
Markfield
Company Description Part of the Culina Group, IPS is the UK market leader in Contract Packing solutions. IPS provides the most extensive pool of Contract Packing equipment and expertise available in the UK. IPS continues to grow and is now widely integrated and embedded within operations right across the Culina Group network. We are now looking f
Job Source: IPS LLPInMotion
Derby
Team Leader - InMotion East Midlands Airport WHSmith has a remarkable heritage and we are seeing growth in our airports, hospitals, rail stations and motorway services. We want to provide products to everyone on any of lifes journeys. Our InMotion brand, is a leading digital accessories business, offering an amazing customer experience with all th
Job Source: InMotionGreat Bear
Lutterworth
Company Description Great Bear is a leading UK ambient business providing nationwide contract logistics and supply chain management services to a range of companies across a variety of sectors. We are currently recruiting for a Warehouse Team Leader on a fixed term contract based at our Lutterworth site. Shifts: 4 On 4 Off Days Salary: £3
Job Source: Great BearViking
Leicester
Looking to work within a vibrant company, combining 25 years of industry expertise with ongoing investment in cutting-edge technology to drive future success? Seeking a role where proactivity is welcomed, with scope to develop and grow? Viking have an exciting opportunity for a Customer Service Team Manager to join our team based in Leicester (
Job Source: VikingCreative Support
Loughborough
Do you have the vision, expertise and person-centred values to be able to make a real difference to the lives of people with mental health support needs in Loughborough? We have an exciting role for a proactive mental health recovery practitioner with leadership skills at our supported living service where we support up to seven individuals. You w
Job Source: Creative SupportUnited Kingdom
THE OPPORTUNITY: Macildowie are currently recruiting for a Customer Service Team Leader working for a business based in Wigston, Leicester. In this role you will be responsible for the Customer Service Centre Team to identify, develop and implement customer service process improvements.This is a permanent full time position which offers hybrid working. THE ROLE & YOUR RESPONSIBILITIES: Managing one of the Customer Service Centre teams, providing them with positive support, advice and encouragement in their development, providing cover in the absence of the other Team Leader.Allocating in-bound workloads and developing specific programmes of activity, such as outbound calling and emailing to customer service advisors to meet the needs of training providers and of the membership recruitment, renewal and engagement programmes, assisting the team with its daily workload as demand occurs.Monitoring accuracy and efficiency of operational processing and providing a monthly processes performance report to the Manager Customer Service Centre, with recommendations for change or development where appropriate.Working with the IT and Digital teams to scope and test developments to related systems, resolving any issues and reporting to the Manager Customer Service Centre as appropriate.Providing analysis and reports on membership and training provider activity to identify patterns of behaviour and opportunities for development.Ensuring that their team provides a first-class customer service experience to members, training providers and delegates.Defining and developing processes and procedures relating to training providers and membership within ISO standards, as required.Contributing to projects as required and identifying improvements to Customer Service Centre processes. EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: Experience of managing a team and/or projectExperience of supervising and motivating others evaluating work performance and providing feedback and guidanceExperience of communicating complex concepts via telephone, face-to face and in writingExperience of presenting to large and small audiences using PowerPoint or other presentation toolsExperience of successfully delivering to identified targets with minimum supervisionExperience of communicating with people at all levels in businessExperience of working without direct supervision inside and outside of the normal office environmentExperience of using multi-relational databasesExperience of coaching and people developmentExperience in complaint handling and management
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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
Customer Service Team Leader jobs in United Kingdom
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