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Office Angels
Solihull
Are you capable of delivering first class customer service? Do you want to be part of a team that acknowledges your hard work and wants you to succeed? Have you answered yes to the above? This could be the next step that you have been waiting for so keep reading... JOB TITLE:Customer Service Advisor LOCATION: Solihull SALARY: £25,000- £30,000 H
Job Source: Office AngelsPeople Solutions Group Limited
Cannock
CUSTOMER SERVICE ADVISOR MONDAY - FRIDAY: 38.5 HOURS PER WEEK £25,500 PER ANNUM People Solutions are recruiting a Customer Service Advisor to join our prestigious, multi site client based in Norton Canes! Benefits Company-wide training programme Generous contributory pension scheme Life insurance at three times salary 25 days holiday, plus bank hol
Job Source: People Solutions Group LimitedPeople Solutions Group Limited
Sutton Coldfield
CUSTOMER SERVICE ADVISOR MONDAY - FRIDAY: 08.30 - 16.30 £11.44 PER HOUR Our client based in Sutton Coldfield are seeking two Customer Service Advisors to join their vibrant team. Benefits Free parking Modern office Canteen Friendly staff Career progression Weekly pay Day to Day Duties Dealing with Customer queries over the phone and email Dealing w
Job Source: People Solutions Group LimitedReed
Birmingham
Are you a highly organised individual with a passion for exceptional customer service? We’re looking for a Customer Service Advisor to join a leading company! As a pivotal part of the customer service operations, you’ll be the first point of contact for a portfolio of clients, ensuring their queries and service led agreements are met with efficienc
Job Source: ReedNiyaa People
Birmingham
The opportunity to work for a reputable company in birmingham has become available for a Customer Service Advisor. This position is offering a temporary contract and an easily accessible location via public transport. You will be assisting to deliver priority repairs support, helping to improve the customer service and deliver positive results to
Job Source: Niyaa PeoplePeople Solutions
Walsall
CUSTOMER SERVICE ADVISOR MONDAY - FRIDAY: 38.5 HOURS PER WEEK £25,500 PER ANNUM People Solutions are recruiting a Customer Service Advisor to join our prestigious, multi site client based in Norton Canes! Benefits Company-wide training programme Generous contributory pension scheme Life insurance at three times salary 25 days holiday, plus bank hol
Job Source: People SolutionsOffice Angels
Solihull
Are you capable of delivering first class customer service? Do you want to be part of a team that acknowledges your hard work and wants you to succeed ? Have you answered yes to the above? This could be the next step that you have been waiting for so keep reading... JOB TITLE: Customer Service Advisor LOCATION : Solihull SALARY : £25,000- £30,000
Job Source: Office AngelsPeople Solutions Group Limited
Birmingham
PORTUGESE SPEAKING CUSTOMER SERVICE ADVISOR MONDAY - FRIDAY : 13.00 - 17.00 £13.00 PER HOUR People Solutions are looking for a Portuguese speaking Customer Service Advisor for our Client based in Birmingham. The requirement to speak to Portuguese is necessary for this role as you will be speaking to Brazilian Nationals on the phone. Many of the Bra
Job Source: People Solutions Group LimitedBirmingham
Are you a highly organised individual with a passion for exceptional customer service? We’re looking for a Customer Service Advisor to join a leading company!
As a pivotal part of the customer service operations, you’ll be the first point of contact for a portfolio of clients, ensuring their queries and service led agreements are met with efficiency. You’ll have the opportunity to work in a fast-paced environment, where each day brings new challenges and the chance to make a real impact. The role requires someone who is highly organised, having the ability to proactively and reactively escalate service led work.
This is an amazing opportunity for someone who enjoys variety in their day to day, working in a well-established team which provides a wealth of opportunity for you grow as an individual.
The company boasts a leading package which includes: 26 days annual leave entitlement + bank holidays + Great pension scheme with 11% employer contribution, income protection, health care scheme and reward packages.
Location: Smethwick
Salary: £24,000
Job type: Permanent opportunity, Monday to Friday (40 hours per week)
Hybrid working – Once probation has been passed.
The role:
Receive and process requests from customers and colleagues across all communication channels.
Proactively and reactively escalate service work to meet service level agreements.
Liaise regularly with customers, providing real-time status reports on ongoing work and matters related to Maintenance Contracts.
Process contract amendments, efficiently adjusting maintenance arrangements.
Raise Invoices and Credit Notes as needed.
Work closely with other team members to drive productivity in the field.
Identify optimal appointment times within workload and resource schedules to meet customer needs.
Conduct renewal calls to customers.
Carry out other duties as assigned by your team leader, leveraging your skills and experience.
The ideal candidate for this role:
Must have a strong focus of quality customer service and have relevant customer service experience be it telephone based or face-to-face.
Must be a strong communicator who can adapt to all types of customers and colleagues.
Must be IT competent and familiar with all of Microsoft Office package.
Enthusiasm to learn, continually improve and use knowledge to help others.
Ability to own and prioritise workload.
Methodical approach to planning and organising your own day.
Effective self-management and focus.
Customer Service Advisor jobs in Birmingham
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You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
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