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nGeneration Limited
Dudley, England, United Kingdom
Company Overview: Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ. Positio
Job Source: nGeneration LimitedThe Sterling Choice
coventry, england, United Kingdom
Job Title: Senior Customer Service Representative Location: Coventry Salary: Up to £38,000 Are you passionate about delivering excellent customer service while driving business success? We're seeking a dynamic individual to join clients team as a Senior Customer Service Representative. Why this company? Our client believe in putting our custo
Job Source: The Sterling ChoiceStonewater
Nuneaton
Are you passionate about ensuring service delivery that allows people to thrive and live their best lives? Do you care about providing services that you would want your loved ones to experience? Do you love the challenge of delivering against KPIs? If yes, then we’d love to hear from you! Here at Stonewater, we have an exciting opportunity for a We
Job Source: StonewaterEquiniti
Birmingham
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are
Job Source: EquinitiMaximus UK
Birmingham
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day’s appointment sessions Carry
Job Source: Maximus UKUnipart Logistics
Nuneaton
Location: Nuneaton Contract Type: Permanent Hours: Full time, 40 hours per week Salary: £26,550 plus 22 days rising holiday plus bank holidays, pension, life assurance, bonus, employee assistance programme, wellbeing support, and flexible benefits scheme About the Job Relationships mean everything to us, and this one is particularly special. As
Job Source: Unipart LogisticsVistry Group PLC
United Kingdom
Role overview ID: 2024-5347 Entity: Vistry Region: Vistry South Central Midlands Department: Customer Service Contract Type: Permanent - Full Time Job Location: Warwickshire Date Posted: 06.03.2024 We have a great opportunity for a Customer Service Technician to join our team within Vistry South Central Midlands, covering various locations in and a
Job Source: Vistry Group PLCNorgren
Fradley, England, United Kingdom
IMI plc We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good for business, everyday life and making a better wo
Job Source: NorgrenBirmingham
A truly fantastic role has become available for one of my most amazing clients based in Redditch.
After 15 years, Kate the current Head of Customer Services is moving on to a pastures new and is leaving behind a fantastic role within a super team which she has grew and moulded.
This role is working within a global manufacturing business with a superb reputation with aftersales and customer service.
You will become the Head of the Customer Service function which is a team of 20 based in Redditch which includes multi-functional teams with a customer service, admin and systems focus.
What is on offer:
Salary = Circa £75,000 per annum plus 15% objective based bonus
Benefits = Hybrid working, competitive pension contribution, free parking, private healthcare based on job grading and many more benefits as expected from a global, corporate business
Main purpose of this role:
To be responsible for cross business unit, global customer support strategy. Develop and maintain external customer and channel partner relationships. Lead and resolve customer complaint and regional support related issues.
Responsibilities include:
Provides input on customer support strategies in collaboration with business leadership targeting optimum growth.
Collaborate between business units and regional teams to develop Customer Support communication plans for new business and product launches.
Recognizes and coordinates the resolution of support related issues that may impact organizational and customer success.
Leads special projects that have cross regional implications.
Understand market trends and product applications in identified market to drive Customer Support decisions and priorities.
Lead the analysis, measurement, and reporting of Customer Support initiatives across brands, channels, regions, products, etc.
Assist with development of Customer Support budget, financial controls, and risk ensuring initiatives are executed efficiently and within established budgets.
Recruits, selects, develops, manages, motivates, coaches, and mentors managers; provides guidance and direction on problems and issues; delegates work assignments considering employee skills and development needs.
Assist with the Development and execution of the Customer Support Strategy for the business
Manages a team of Customer Service Representatives and Supervisors and resolves most complex business problems for those on the team
Full job description will be provided to candidates with a successful application.
The ideal candidate for this role:
Will have previous Customer Service Management and ideally Head of Department experience of a multi-function customer service department
Will ideally of managed a global customer service strategy
Has worked for a manufacturing or product focused business, rather than service business
Knowledge of Export is a big advantage
Proven experience of prioritising and resolving channel development opportunities
Ensures accountability across the team and holding self and others accountable to meet commitments
Willingness to take on new opportunities and challenges
Must be highly collaborative
Can make sense of complex and high quantity of information
Develops talent within the team
Cultivates innovation
Therefore if you feel you match the criteria above and would love a challenge role, in a stable company that looks after it’s staff, then this is the role for you!
Senior Customer Services Manager jobs in Birmingham
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