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Dawsongroup plc
Nottingham
Dawsongroup TCS offers temperature control solutions for businesses across a range of industry sectors. We have 30 years experience working with the Food and Drink, Pharmaceutical, Logistics, R&D and Environmental industries; providing each with solutions that improve their processes, efficiency, and productivity. Position Overview: The Customer S
Job Source: Dawsongroup plcCountrywide HQ
Nottingham
Job Description We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Annesley, Nottingham . As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants.We offer a clear, defined car
Job Source: Countrywide HQSF Recruitment
Ashby-de-la-Zouch
SF Recruitment are looking for a Customer Service Advisor to assist with the general running of the sales team and help co-ordinate activities for our client based in Ashby De La Zouch As the Customer Service Advisor, you will be - Accepting, processing and invoicing sales orders. - Providing quotations to the customer as required - Liaising with c
Job Source: SF RecruitmentIrlam Associates
Heanor
Customer Service Advisor (Transport & Logistics) Irlam Associates are proud to be representing one of the UK’s largest and well-known same day courier services in their search for a Customer Support & Sales Executive to join their highly successful team at their site in Stevenage. This is an entry level role where you will be responsible for proc
Job Source: Irlam AssociatesSpeedy Hire
Nottingham
Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job! Customer Service Executive Location - Ollerton Monday - Friday - 07.30-16.30 Do you have a passion for building relationships and providing first class customer service?At Speedy we put our custom
Job Source: Speedy HireAstute Recruitment Limited
Nottingham
Job Brief: A well-established business based in central Nottingham are looking for a Customer Service Manager to join their growing team. The Customer Service Manager will be responsible for the effective management of the Customer Services team and the smooth running of its systems and functions. Duties Include: Improving customer service experien
Job Source: Astute Recruitment LimitedChesneys
nottingham, england, United Kingdom
CHESNEYS GROUP LIMITED Chesneys is internationally recognised as the leading brand in the luxury heating sector, offering its clients a uniquely diverse portfolio of beautiful products. A family run business, for nearly 40 years its success has been founded on an uncompromising commitment to its core values. THE ROLE The position requires an outgo
Job Source: ChesneysCCR Recruitment Group
Nottingham
Customer Service Advisor Location: Nottingham Salary: £23,000 (Plus excellent bonus and benefit package) Monday - Thursday between 8:00am - 8:00pm Friday 8:00am - 6:00pm (*40 hours a week*) (some flexibility is needed) Our client is a fast-growing specialist in their field - they are currently in search for a strong Customer Service Advisor who can
Job Source: CCR Recruitment GroupNottingham
Customer Service Administrator
Nottingham
A fantastic opportunity to join one of the UK’s fastest growing, most innovative Fire and Security Companies, with over 20 years’ experience within the industry. My client is looking for an experienced Customer Service Administrator to join the team.
Package
£22-24,000
Main Responsibilities
Deal directly with customers either by telephone, electronically or via a customer portal and to provide ‘best in class’ service Interact with both external and internal customers in a timely and effective way to provide the best in business customer service.
To process telephone calls/emails relating to service / breakdowns and within the agreed KPI’s
Provide accurate and timely updates on customer portals
Review Customer Service levels and raise poor service performance levels to Management.
Ensure that customer complaints are dealt with in a timely manner and to the customers satisfaction.
Liaising with your specific account(s) helpdesk/Web portal daily to process call outs, invoicing queries and any necessary further works.
Chase reports, updates, etc. from subcontract labour.
Maintain/ update quote log & service order log (daily) Senior.
Ensure month end invoicing closed off and deadlines are adhered to.
Raise credits notes for Senior sign off.
Liaise with account helpdesk/ web portal daily to process call outs, invoicing queries.
Sales enquiries are processed and quote requests from the portal are added as an enquiry.
Ordering any relevant parts relating to any engineering works taking place at your specific account(s) including SSW.
Knowledge and Responsibilities
GCSE Math’s/English C or above
Knowledge of customer service principles and practices.
IT skills, including Microsoft packages and email. Knowledge of administrative procedures.
Accuracy at record keeping.
Ability to priorities your own workload.
Numeric, oral and written language applications.
Excellent communication skills, including a clear, confident speaking voice. Able to build a rapport with customers.
Personable in written and verbal communication, exhibit confidence and handle fast-paced work environments well.
If you are local to the area and seeking a new Customer Service Administrator position, then please apply now. If your application is successful a 4way member will be in touch.
Customer Service jobs in Nottingham
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