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Customer Service Advisor

Nottingham

Customer Service Advisor

Location: Nottingham

Salary: £23,000 (Plus excellent bonus and benefit package)

Monday - Thursday between 8:00am - 8:00pm Friday 8:00am - 6:00pm (*40 hours a week*) (some flexibility is needed)

Our client is a fast-growing specialist in their field - they are currently in search for a strong Customer Service Advisor who can bring their skills to the team and grown within the company. This is a key customer facing role predominantly telephony based helping to assist our client’s clients’ and their customers find the right solution to their queries.

Daily Duties:

Answer incoming calls from our clients’ customers to discuss and arrange suitable resolutions based on their personal circumstances and our clients’ criteria.

Answer incoming call to assist our field agents in dealing with our clients’ customers.

Assist our clients’ customers with their general queries.

Make outbound calls to our client’s customers to attempt to establish contact.

Update the relevant CRM systems with the information relating to your calls from general updates, details on the resolution gained and other data such as meter reads and vulnerability information.

Liaise directly with our clients to establish the correct resolutions for their customers.

Manage calls within the company agreed quality framework

Drive own performance to achieve required

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Customer Service Advisor jobs in Nottingham

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