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JR Recruitment
Nottingham
Customer Service Advisor Nottingham City Centre Outskirts (near London Road) with free parking c. £22,500 Our client is a well established, reputable local business looking to recruit a Customer Service Advisor to join a busy and friendly team. Full time role based in lovely offices with free parking on the outskirts of Nottingham City Centre. Resp
Job Source: JR RecruitmentBUZZ Bingo
Nottingham
Are you passionate, customer-focused professional with exceptional comminucation skills? We’are looking for two people, within commutable distance of Nottingham City Centre to join our team of Customer Service Executives in our Nottingham based Buzz Hub. You will have a great positive attitude, friendly tone and approachable personality to join ou
Job Source: BUZZ BingoAstute Recruitment Ltd
Nottingham
Job Brief: A well-established business based in central Nottingham are looking for a Customer Service Advisor to join their growing team. As a Customer Service Advisor you will be customer orientated and will act as a liaison, provide product/services information, and resolve any emerging problems with accuracy and efficiency. Duties Include: Prov
Job Source: Astute Recruitment LtdFlat Fee Recruiter
Nottingham
Join our client, premium suppliers of automotive locksmith products, as their new Customer Service Advisor . You'll be the primary point of contact for valued customers. Your role will involve handling inquiries efficiently and providing exceptional service. Customer Service AdvisorNottingham, NG15 0EB 37.5 hours per week, Monday - Friday Hours ma
Job Source: Flat Fee RecruiterCherry Professional
Derbyshire
Customer Service Advisor | Derby DE21 | £22,000 to £23,000 | Excellent Opportunity Monday to Friday 8-5 with a 30 min lunch What we're looking for: Answer incoming customer phone calls and take appropriate action for each call Maintain customer satisfaction ratings based on criteria set forth by the company Use company policies to determine if th
Job Source: Cherry ProfessionalPersonnel Solutions (Midlands) Ltd
Mansfield
Customer Service Advisor Mansfield Full time/ Part time Week days £11.44 Per hour Duties: * To provide an efficient and friendly service to customers * Assist with general administrative duties * Log and keep details up to date on in house systems * Respond to enquiries via emails and phone * Respond to customer needs by listening and que
Job Source: Personnel Solutions (Midlands) LtdNelsons Solicitors
Nottingham
Why join Nelsons? Nelsons is one of the largest and fastest growing law firms in the East Midlands with experts in Leicester, Derby and Nottingham. We look to empower our clients, to give them a voice, fight for them, help them seek justice and steer them through complex legal issues they face. The desire to push ourselves forwards to better serve
Job Source: Nelsons SolicitorsHarper Recruitment
Nottingham
Customer Service Advisor x 2 Location: Nottingham Salary: £11.44 per hour Contract Type: Temporary to Permanent Hours: Monday to Friday 9am-5pm Start date: Tuesday 28th May Harper Recruitment Group is excited to collaborate with a specialist online retailer in North Nottingham, who are currently expanding their customer service team. What will t
Job Source: Harper RecruitmentAlfreton
Location: Alfreton (DE55 4QJ) Contract type: Full time Hours: 37.5 hours per week, Monday to Friday Salary: £24,322 per annum starting, plus 22 days holiday rising and bank holidays, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme
About the Job
Relationships mean everything to us, and this one is particularly special. You’ll have an important part to play in healthcare success for the NHS Supply Chain. Unipart as its logistics partner works with over 800 suppliers, delivering 4.5 million orders a year to Trusts nationally, as well as providing a home delivery service to private individuals and care homes.
Here at Unipart we don’t just have a way of working, we have The Unipart Way. It allows everyone in our team to pursue their own personal and professional goals to a world class level, through Unipart's ‘From Gate to Great’ training and development program.
As an office based Customer Service Advisor you’ll work as part of Unipart’s Customer Support Services Team delivering great customer service.
As part of your key responsibilities you’ll:
Receive and record in a precise manner, onto a call management system, internal and external enquiries resulting from the services provided by the NHS Supply Chain.
Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the Customer Service guidelines
Make decisions on and process customer requests for direct issues of stock, urgent orders by liaising with all associated departments.
Liaise with customers and manage return requests, making decisions on the timescale, value, suitability, and possible reallocation of the same, within Customer Service guidelines.
Investigate missing orders and where necessary authorise customer ‘credits’ within a given limit.
Develop the relationship and lines of communication between NHS Supply Chain and customers.
Advise customers of suitable alternative products and place orders where necessary on their behalf.
About You
We’d love you to have the following skills and experience, but please apply if you think you’d be able to perform well in this role!
Customer Service experience in a office/team environment (Desirable)
Strong planning, organising and time management skills
Excellent written and verbal communication skills
Customer focus
Eye for detail
Strong Team Player
Committed to achieving team objectives
Self-motivated
Keen to learn in an ever-changing environment
Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day.
You may have experience in the following: Customer Support Advisor, Customer Care Representative, Client Service Specialist, Customer Relations Associate, or Service Desk Analyst, etc.
REF-213 610
Customer Service Advisor jobs in Alfreton
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