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TRADEBE UK
Warrington
We offer Basic salary of £25,000 per annum 25 days holiday + Bank holidays Bonus Structure Life Assurance Contributory pension plan Subsidised bus pass for Warrington network Subscription to the onsite gym at a heavily discounted rate Dress down Fridays Eye Care Vouchers, well-being, and employee assistance Discounted shopping vouchers and other fa
Job Source: TRADEBE UKThe Recruitment Co.
Manchester
Job Title: French and Spanish Speaking Customer Support Advisor Salary: Up to 25,000 per annum + potential bonus Hours: 40 hours per week (08:00am - 17:00pm - Mon to Thurs / 08:00-16:10pm - Fri) Location: Carrington, Greater Manchester Are you a candidate who is fluent in French, Spanish English? Do you have experience of operating within a
Job Source: The Recruitment Co.The Recruitment Co.
Manchester
Job Title: French and Spanish Customer Support Advisor Department: Customer Support Reporting to: France / Spain Commercial Manager Position Type: Permanent/Full-time Hours of Work: 40 hours per week (Mon-Thurs: 8am-5pm, Fridays: 8am-4.10pm) Salary: Up to £25,000 + bonus + commission on up sells Location: Carrington, Greater Manchester Key R
Job Source: The Recruitment Co.Adele Carr Recruitment
Warrington
A fantastic opportunity for a 1st Line IT Support/Customer Services Advisor Working for this fast growing, international company you will have opportunity to learn as well as being looked after with a superb salary and benefits package: Salary up to 30k Company pension scheme Ability to purchase an additional holidays Private healthcare includi
Job Source: Adele Carr RecruitmentReed Talent Solutions
Warrington
Reed Talent Solutions are currently working with a Warrington based Utilities provider to recruit a Customer Advisor on an initial six-month contract. The post-holder will work on the delivery of the data improvement plan, with particular emphasis on the Incentive Scheme, ensuring that any market data items for the organisation's non-household ass
Job Source: Reed Talent SolutionsReed Talent Solutions
Warrington
Reed Talent Solutions are currently working with a Warrington based Utilities provider to recruit a Customer Advisor on an initial six-month contract. The post-holder will work on the delivery of the data improvement plan, with particular emphasis on the Incentive Scheme, ensuring that any market data items for the organisation's non-household ass
Job Source: Reed Talent SolutionsSYKES COTTAGES LTD
Chester
About the Role Are you a natural at building rapport?Have a talent for resolving issues?We are seeking four new service-driven, confident and passionate professionals to join our vibrant, high-energy call centre at our Chester head office. Joining our team of Customer and Owner Relations Specialists, you will be on the frontline of our business, r
Job Source: SYKES COTTAGES LTDReed Talent Solutions
Warrington
Reed Talent Solutions are currently working with a Warrington based Utilities provider to recruit a Data Resolution Technician on an initial six-month contract. The post-holder will co-ordinate own workload ensuring sufficient jobs are carried out whilst adhering to Health and Safety guidelines. Completing effective site visits within guaranteed t
Job Source: Reed Talent SolutionsWarrington
We offer
Basic salary of £25,000 per annum25 days holiday + Bank holidaysBonus StructureLife AssuranceContributory pension planSubsidised bus pass for Warrington networkSubscription to the onsite gym at a heavily discounted rateDress down FridaysEye Care Vouchers, well-being, and employee assistanceDiscounted shopping vouchers and other fantastic deals
Job description
This is no ordinary customer service role, and our people are our biggest asset. Due to continued success and growth, we are looking to recruit proactive and enthusiastic team members who focus on providing excellent, friendly, and professional service to our customers.
Our customer support team members actively improve our culture of customer delivery and take responsibility for making our department a great place to work. The happiness of our team is a Key Performance Indicator. This role is expected to understand the customer requirements across both our Healthcare and Industrial teams as well as manage a set of accounts and meet SLAs.
The role
Main purpose of job
Providing outstanding support to our customers throughout the end-to-end process, from inquiry, quote, sales order creation, and fulfilment phase. This means ensuring excellent communication with our Sales, Operations, and Finance teams, and keeping the customer always informed. You will be responsible for inquiry management, sales order creation, complete NCRs, invoice queries, and recording complaints accurately and in a timely way for customers on our SAP system.
You will be key in business coordination, working closely with all departments and our customers to deliver exceptional service.
Working as one team across multiple telephony channels, you will personalise each interaction with a customer to provide support during the end-to-end life cycle.
Communication with customers (Telephone, Email, Live Chat, and written correspondence).
Processing customer sales orders, dealing with customer requests and using multiple systems on a day-to-day basis.
Achieving all customer Service Level agreements and business Key Performance Indicators.
Raising quotes, sales orders, NCRs, invoice queries, and complaints, completing these within management SLAs.
Setting up Producers.
Using problem-solving skills to resolve queries, including invoices, complaints, and nonconformances.
Delivering customer reports and backing data.
Working with our Operations team to coordinate collections/resolve missed collections.
Account Management support and coordination
Supporting new starters.
Customer Supports Systems & Procedures
Helpdesk (Handling customer communication)
Transport (Booking transport)
Contract Coordination (End-to-end coordination of supports for contracted accounts)
Producer Administration (Setting up and maintaining waste producers linked to customers)
Orders Process (Processing orders for customers)
Customer Support (Producing labels and notes for customers)
Brokering Process (Brokering orders with our suppliers and third parties for customers)
Site Support (Working closely with site to ensure support delivery)
Customer Experience (Collecting customer feedback)
Complaints Management (Case managing and resolving customer complaints)
Systems used include SAP ECC (our Enterprise Resource Planning tool), SAP Cloud for Customer (our Customer Relationship Management tool), NICE CXOne InContact (our customer communication tool), and Microsoft 365 suite (including Word, Excel, PowerPoint, etc)
The person
What you will need to bring to the role:
* Great communication skills - both verbal and written* Established experience in a customer focused environment where you can demonstrate exceptional customer support skills* Ability to follow, understand multiple and complex processes* Problem solving, logistical thinking, with strong attention to detail * Effective administration, planning, data accuracy, numeracy, and organisation skills * Results orientated* Good IT/Computer skills. MS Office including Excel and Outlook. Advanced Excel would be beneficial.* Able to work as part of a team, supporting colleagues* Flexible and self-motivated, you'll take the initiative and be keen to embrace new training opportunities* Time management - working effectively towards targets
Desirable Skills:
* SAP / C4C / Ticket Management experience * Environmental Supports / Waste Management / Recycling experience
Customer Support Advisor jobs in Warrington
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
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You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.