Team Leader (Office)
Manchester
£ 27500/annum
Guidant Global are currently seeking a number of accomplished Team leaders to join our growing teams. We are looking for individuals with experience training, leading, developing, and supervising team performance. Within this role you will oversee and nurture direct reports who are responsible for a variety of case handling duties, ensuring excellent service. As a Team Leader you pay a crucial role in training, onboarding, and recruitment of team members, supporting the Operations Manager.
Embracing flexible working, these roles have options for Manchester office based, hybrid or fully remote working.
What to expect as a Team Leader;
Support the training, onboarding, and recruitment of team members to ensure the maximisation of available resource.
Ensure teams are managed consistently and fairly in accordance with our policies, achieving the highest levels of employee engagement.
Support the operations manager to highlight operational risks and areas for improvement, make risk/impact assessments within existing processes and procedures.
Manage day to day activities, prioritise to deliver to SLA's and achieve KPI's.budgets, service levels and business targets
Ensure that all customer complaints/queries are resolved or escalated through the appropriate channels.
Ensure all individuals are motivated, trained and developed to meet the quality and service requirements of the team. Monitor effectiveness of controls to ensure compliance of all team activity a...