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Guidant Global
Manchester
Guidant Global are currently seeking several Quality Assessors to join and play a vital role in our growing case handling team. You will be reviewing, analysing, and assessing completed cases as well as giving valuable and constructive feedback to colleagues, fostering their growth and development. Additionally, you will offer support, where necess
Job Source: Guidant GlobalGuidant Global
Manchester
Guidant Global are currently seeking several Quality Assessors to join and play a vital role in our growing case handling team. You will be reviewing, analysing, and assessing completed cases as well as giving valuable and constructive feedback to colleagues, fostering their growth and development. Additionally, you will offer support, where necess
Job Source: Guidant GlobalGuidant Global
Manchester
Guidant Global are currently expanding our growing team of talented case handlers and are looking for diligent individuals that are confident with technology. You will be managing diverse customer cases, utilising telephone, email, and written communication. Embracing flexible working, these roles have options for Manchester based office, hybrid or
Job Source: Guidant GlobalGuidant Global
Manchester
Guidant Global are currently expanding our growing team of talented case handlers and are looking for diligent individuals that are confident with technology. You will be managing diverse customer cases, utilising telephone, email, and written communication. Embracing flexible working, these roles have options for Manchester based office, hybrid o
Job Source: Guidant GlobalGuidant Global
Manchester
Case Handler Guidant Global are currently expanding our growing team of talented case handlers and are looking for diligent individuals that are confident with technology. You will be managing diverse customer cases, utilising telephone, email, and written communication. Embracing flexible working, these roles have options for Manchester based of
Job Source: Guidant GlobalGuidant Global
Manchester
Guidant Global are currently seeking a number of accomplished Team leaders to join our growing teams. We are looking for individuals with experience training, leading, developing, and supervising team performance. Within this role you will oversee and nurture direct reports who are responsible for a variety of case handling duties, ensuring excelle
Job Source: Guidant GlobalGuidant Global
Manchester
Guidant Global are currently seeking a number of accomplished Team leaders to join our growing teams. We are looking for individuals with experience training, leading, developing, and supervising team performance. Within this role you will oversee and nurture direct reports who are responsible for a variety of case handling duties, ensuring excelle
Job Source: Guidant GlobalArcadis
Warrington
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have. We are more than 36,000 people, in over 70 countries, dedicated to improv
Job Source: ArcadisManchester
£ 26000/annum
Guidant Global are currently seeking several Quality Assessors to join and play a vital role in our growing case handling team. You will be reviewing, analysing, and assessing completed cases as well as giving valuable and constructive feedback to colleagues, fostering their growth and development. Additionally, you will offer support, where necessary, to the train members of staff to achieve the quality standards set to ensure all cases are dealt with to the highest standard.
Embracing flexible working, these roles have options for office based in Manchester, hybrid or fully remote working.
What to expect as a Quality Assessor
Ensure appropriate number of quality audits are conducted, in a timely manner and with constructive feedback.
Manage day to day activities, prioritise to deliver to SLA's and achieve KPI's.
Make risk/impact assessments within existing processes and procedures.
Conduct calibration calls with clients to understand expectations.
Support the operational leadership team to highlight operational risks and areas for improvement
Ensure accurate and on-time reporting on quality, breaches and complaints
Support training, onboarding, and recruitment of team members to ensure the maximisation of available resource. Supporting speed to competency KPI's whilst ensuring quality delivery.
Take responsibility for overall quality assessing/continuous improvement for the team.
Investigate noncompliance, identify fault trends, and instigate re...
Case Handler Quality Assessor (Office) jobs in Manchester
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