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Customer Service Coordinator

West Bromwich

Company - Leading manufacturing company.

Location - West Bromwich Salary - £24,500 (potential increase within 6-12 months) Hours - 8.30am-5pm Monday to Friday This is an excellent opportunity for an Administrator/ Coordinator with a minimum of 1-2 years office experience to join the team of a leading manufacturing company based in the West Bromwich area. Duties include:

To provide a contact point for customer and colleague queries, following up delivery schedules, identifying products required by the customer and ensuring queries are dealt with in a proactive and timely manner

Dealing with internal / external emails and telephone calls

Provide a proactive approach to customer service, using the in-house management system and delivery-app to ensure efficient product tracking and liaison with site managers and buyers

Liaising with Area Sales Managers, providing sales support

Processing customer call off orders & ordering additional items required

Updating of CRM information to management system

Generating paperwork for production requests & delivery notes

Building strong relationships at buyer & site level

To complete necessary paperwork & maintain filing systems

Requirements

Minimum of 12 months administration/ customer services experience within a fast paced environment.

Good knowledge of Microsoft Word, Excel and Outlook.

Excellent telephone manner.

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Customer Service Coordinator jobs in West Bromwich

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