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Alexander Mae Recruitment
Butetown Community
The Company: Our client is a fast-growing, progressive law firm. They work closely with SME’s, banking & finance clients, debt collection companies, High Court Enforcement Agencies and Insolvency Practitioners The Job: On behalf of this client we are seeking a Debt Recovery Support Assistant. In this role you are responsible for managing the the
Job Source: Alexander Mae RecruitmentAlexander Mae (Bristol) Ltd
Cardiff
The Company: Our client is a fast-growing, progressive law firm. They work closely with SME’s, banking & finance clients, debt collection companies, High Court Enforcement Agencies and Insolvency Practitioners The Job: On behalf of this client we are seeking a Debt Recovery Support Assistant. In this role you are responsible for managing the thei
Job Source: Alexander Mae (Bristol) LtdNot found
Bristol
ESTATE & NATURE RECOVERY MANAGER - at Belmont Estate, Bristol An exciting opportunity to help manage a beautiful and diverse country estate and to be part of a genuinely progressive business attempting to address the challenges of biodiversity decline, climate change, and nature disconnection. JOB DESCRIPTION To oversee the delivery of estate objec
Job Source: Not foundAlder King Property Consultants
City of Bristol, England, United Kingdom
PURPOSE OF ROLE This opportunity enables you to develop your skills and knowledge within the highly specialised and regulated Asset Recovery area. Supporting the wider team, you will manage a portfolio of appointments in accordance with SLA guidelines and will have the opportunity to manage the entire lifecycle of your caseload. In this client fa
Job Source: Alder King Property ConsultantsFinTech People
cardiff, wales, United Kingdom
A well established and very successful financial services company is seeking Collections Advisors to join their high performing customer operations team. You will be given full support and tools to carry out your role to a very high standard to ensure the optimisation of recovery strategies and supporting customers in financial difficulty. This is
Job Source: FinTech PeopleThe Recruitment Co.
Cardiff
Job Title: Credit Controller Location: Cardiff (Bay) - Hybrid Salary: flexible depending on experience Hours: Full time 12 month fixed term contract but theres a high chance of extending. Monday - Friday 9-5 working 3 days in the office and 2 from home Here at the Recruitment Co we are currently recruiting a Credit Controller to work for a cl
Job Source: The Recruitment Co.The Recruitment Co
Cardiff
Job Title: Credit Controller Location: Cardiff (Bay) - Hybrid Salary: flexible depending on experience Hours: Full time 12 month fixed term contract but theres a high chance of extending. Monday - Friday 9-5 working 3 days in the office and 2 from homeHere at the Recruitment Co we are currently recruiting a Credit Controller to work for a clie
Job Source: The Recruitment CoNovax Recruitment Ltd
Newport
The Role: Mobile Field Agent Sector: Debt Recovery Area: Newport Salary: £31,000 - £34,000 OTE Field Agents required by the UK's leading debt recovery agency, excellent opportunity for excellent financial reward. The Role Working for a front runner in debt collection, negotiating payment arrangements for customers in arrears with their Gas/El
Job Source: Novax Recruitment LtdNewport, Wales, United Kingdom
Established in 1996 to provide flexible and accessible finance to SMEs across the country Propel has since grown to become one of the UK’s largest finance houses. From this continued success we are now looking to recruit a Collections and Recoveries Executive to allow us to continue our exciting growth plans. Putting customers at the heart of everything we do, we are on the lookout for people with a passion for people: An open ear, a kind word, and empathy, as it’s the way we do business with our customers that differentiates us.
As a Collections and Recoveries Executive , you will play a crucial role in supporting the business meeting it’s targets by identifying bad debt and risk and working closely with customers to minimise this. You’ll work with customers to negotiate options which are viable for the business, whilst still providing an exceptional level of service.
Role Responsibilities;
Maintain and administer a portfolio of arrears cases (early, mid and late arrears) with the aim of collecting arrears payments placing accounts back into formula
Negotiate with customers and equipment suppliers in respect of arrears/ equipment issues, in a polite, respectful manner, maintaining appropriate professional boundaries
Use tact and discretion when negotiating with the customer/ supplier to maintain relationships and promote a positive image of Propel Finance
Determine can’t pay from won’t pay cases and act accordingly
Implement working knowledge of our legal options should the customer not pay, and the agreement is terminated
Adhere to applicable law and internal processes at all times
Differentiate between regulated and unregulated customers and act according to law and the contracts signed
Remain vigilant to potential fraudulent customer activity
Recommend legal action on appropriate accounts with supporting evidence gathered showing a clear route to a successful financial recovery
Work to agreed targets and deadlines
Assist management with reporting and case summaries
Key skills required;
Excellent telephone manner with the ability to actively listen
Customer Service Experience ideally within the finance industry
Proficient with Microsoft Office
Able to work in a high volume, pressured environment
Demonstrate empathy & understanding
Manage difficult conversations
Flexible and ability to prioritise
Solution mindset
So, why would you want to work here?
We have a great working environment – it’s an ambitious business, but we achieve so much because of our people. Everyone in the business, no matter their team or role has the opportunity to shape the outcome, share ideas, make suggestions, and have their voice heard. It’s a truly collaborative place to work.
Benefits you can expect:
25 days annual leave + bank holidays
Half a days seasonal shopping holiday
The day off for your birthday
2 additional days holiday after 5 years service
Hybrid working options
Private Medical Insurance
Subsidised gym membership
Pension scheme
Lots of company events and rewards
We are proud to be a member of Stonewall’s Diversity Champions programme and are committed to improving workplace inclusion.
The Curve Group is Propel’s outsource partner for Recruitment and a "Data Processor". The Curve Group will hold the information you submit but Propel will have access to it. You can find their privacy policy here: https://www.thecurvegroup.co.uk/privacy-policy/
Collections and Recoveries Executive jobs in Newport, Wales, United Kingdom
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