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Debt Recovery Support Assistant

Cardiff

The Company:

Our client is a fast-growing, progressive law firm. They work closely with SME’s, banking & finance clients, debt collection companies, High Court Enforcement Agencies and Insolvency Practitioners

The Job:

On behalf of this client we are seeking a Debt Recovery Support Assistant. In this role you are responsible for managing the their aged debt and supporting the Debt Recovery Team with client matters.

Responsibilities will include:

Proactively manage the firms internal credit control system using our case management software (Visual Files)

Proactively manage outstanding invoices

Prepare and issue formal letters including letters before action/ Letters of Claims to clients

Follow up telephone calls to clients in respect of overdue invoices

Liaising with solicitors and Partners to progress debt collection of their matters

Analyse the current credit control processes and identify opportunities of improvement

Meeting with the Practice Director and Senior Legal Cashier to discuss aged debt and progression of overdue sums

Putting clients on stop

Opening new client and matter files to include the input of data

Assisting with the preparation of Letters of Claim on client matters

Assisting with the preparation of Court Proceedings via Money Claim Online

Assisting with the preparation of standardised documents

Liaising with the Courts

Scanning and electronically filing all incoming and outgoing post

Assisting with the system production of High Court Writ of Control Applications

Carrying out pre-litigation debt recovery work to include Letters of Claim, follow up telephone conversations, dealing with disputes at the pre-litigation stage, liaising with debtors

Telephone calls to debtors to discuss matters, chase for payments and the setting up of repayment agreements

Preparing Hearing Bundles

Ordering stationary for the office

To ensure that all action lists are completed on a daily basis

Accurate time keeping, record keeping and file maintenance

To ensure the confidentiality and security of all Firm and client documentation and/or information

To deal promptly with client enquiries and correspondence with the support of other team members and the Head of Debt Recovery

To ensure that all client and matter records are made and maintained in line with the Firm's procedures

To observe office manuals and instruction books published by the Partners from time to time

To assist with all Administrative tasks for the team

Other ad hoc duties as and when required

The Person:

For this role our client is seeking someone who has gained credit control experience . Ideally you would have worked in a legal environment in a support role too but this is not essential.

Previous experience of providing administrative support to fee earning lawyers is ideal but not essential

Previous Credit Control experience is essential

Proficiency in a case management software system

Competent IT Skills including Microsoft applications

Enthusiastic, friendly team player

Excellent attention to detail

Ability to manage conflicting priorities and deadlines in a flexible and proactive way

Excellent communication skills

The Salary:

£25,000

The Location:

Cardiff - Hybrid working (Mondays are required in the office)

The Benefits:

Pension, Private Healthcare, Critical Illness, Life Assurance, 25 days holiday

The Hours:

Monday - Friday 9am - 5.30pm (3 days in the office (Mondays essential) and 2 days from home)

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Debt Recovery Support Assistant jobs in Cardiff

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