Operations Executive
Belfast, Northern Ireland, United Kingdom
JOB DESCRIPTION
Overview
The focus of this role is to provide the Sales Account with an accurate and timely order verification and processing service, delivering best in class sales order management, so that the Customer onboarding experience delivers as advised at point of sale.
The Primary Responsibilities for This Role Are:
Process all assigned sales orders accurately and on time daily, weekly, and monthly, and own the journey flow of every sale through to connection
Maintain daily report of all orders and be able to provide on-demand updates for stake-holders, management and clients on status of all sales
Ensure compliance in all sales processing and reporting
Complete order verification calls with Customers to confirm details of their order
Take ownership of the sales pipeline to ensure all sales are proactively managed from receive to connected to give 100% connection rate for the client
Work closely with the sales team to ensure strong communication resulting in maximum return of sales received to connected
Identify opportunities to add value and enhance the service provided to the sales team and the client
General administration duties as required to support the successful functioning of the sales team
Requirements
Required Experience & Competencies:
At least 12 month’s experience in a fast past-paced operations or administrative role
Prior experience and proven advanced ability in Microsoft Office software applications (Excel, Word, PowerPoint and Outlook)
Passion for ownership of a process or workstream to deliver success through autonomy
Ability to perform in a team environment and on own initiative
Comfortable liaising with Customers by phone and naturally Customer centric
PERSON SPECIFICATIONS (i.e. the knowledge, skills, abilities and personal characteristics required for performing the job effectively)
Essential:
Previous experience in sales order management, processing and/or reporting
Experience within the Utilities sectors, either sales based or operations/admin
Initiative and ability to perform independently and without direct supervision
Problem solving skills
Effective time management and organisation skills
Commitment to process and account improvements through constructive critical appraisal of role
Strong written and verbal communication skills
Communication Skills:
Ability to communicate with people from all levels within an organisation
Ability to verbally express oneself clearly, face to face and by phone
Ability to communicate and present material in multimedia format
Ability to present data, numbers and tables clearly with focus on relevance and clarity
Benefits
Hybrid working
Basic Salary - £21,000
Performance Bonus - 10%
EAP Programme
Bonus related to performance
TaxSaver
Bike to Work
Measures of Success
Delivery of client and our KPIs as assigned
Identify and implement minimum one new way of working per quarter which provides efficiencies and adds value for our company and Clients
Support the sales Team(s) to deliver their sales targets through exceptional order processing, journey flow and connection management