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R Nicoll Ltd t/a The Broadstraik Inn
Westhill, Aberdeenshire
The Broadstraik Inn is a family run Restaurant and Bar serving a traditional Scottish menu along with favourite pub classics. Newly refurbished in Autumn 2023, The Broadstraik Inn reopened under new management in November 2023. We serve meals daily between 12pm and 9pm Mon-Sat and 12pm to 8pm Sun. Previous Head Chef experience is required. Rate o
Job Source: R Nicoll Ltd t/a The Broadstraik InnCompass Group
Aberdeen
Job Title: Head Chef Location: Kingswells, Aberdeenshire Salary: £16.50 per hour Hours: 40 hours per week, Monday to Thursday 6am to 3:30pm, Friday 8am to 12noon (with some flexibility as per business needs) Are you a talented and enthusiastic Head Chef? Do you thrive on producing outstanding food using the finest and freshest ingredients? If s
Job Source: Compass GroupMillennium Hotels and Resorts
Aberdeen
The Copthorne Hotel Aberdeen is seeking an experienced Head Chef to lead the Kitchen team Key responsibilities include: Creating a stable working environment and high morale within the Kitchen team, providing training, guidance and support to each individual. Creating menus, focusing on quality, taking into account guest preferences, seasonalit
Job Source: Millennium Hotels and ResortsMillennium Hotels and Resorts
Aberdeen
The Copthorne Hotel Aberdeen is seeking an experienced Head Chef to lead the Kitchen team Key responsibilities include: Creating a stable working environment and high morale within the Kitchen team, providing training, guidance and support to each individual. Creating menus, focusing on quality, taking into account guest preferences, seasonalit
Job Source: Millennium Hotels and ResortsCompass Group
Aberdeen
Job Title: Head Chef Location: Kingswells, Aberdeenshire Salary: £16.50 per hour Hours: 40 hours per week, Monday to Thursday 6am to 3:30pm, Friday 8am to 12noon (with some flexibility as per business needs) Are you a talented and enthusiastic Head Chef? Do you thrive on producing outstanding food using the finest and freshest ingredients? If s
Job Source: Compass GroupR Nicoll Ltd t/a The Broadstraik Inn
Aberdeen
The Broadstraik Inn is a family run Restaurant and Bar serving a traditional Scottish menu along with favourite pub classics. Newly refurbished in Autumn 2023, The Broadstraik Inn reopened under new management in November 2023. We serve meals daily between 12pm and 9pm Mon-Sat and 12pm to 8pm Sun. Previous Head Chef experience is required. Rate o
Job Source: R Nicoll Ltd t/a The Broadstraik InnSodexo
Aberdeen, SCT, United Kingdom
*Head Chef - Shetland**Hours * 73.5 hours per week 3/3 Rotation*Salary* £17.69 per hour plus holiday entitlement*Location * Sullom Voe Terminal, ShetlandTravel from Aberdeen to Shetland provided and accommodation on Island, free Gym on site.*Main Responsibilities :** Ensure all duties and responsibilities are undertaken in full compliance of the He
Job Source: SodexoReed Talent Solutions
Aberdeenshire
Head of Cloud Infrastructure Permanent Edinburgh/Hybrid £61,626 - £72,684 per annum (Grade M1) The Scottish Funding Council is Scotland’s tertiary education and research authority. Our ambition is to make Scotland an outstanding place to learn, educate, research, and innovate - now and for the future. We invest around £2 billion every year, and
Job Source: Reed Talent SolutionsAberdeen, Scotland, United Kingdom
Head of Customer Success | Hybrid working – 3 days per week in Aberdeen Head Office | Up to £120K base salary
We are partnering with a global technology business that has carved a niche in the diverse sectors of oil and gas, construction, utilities, and transportation. The company focuses on crafting and implementing safety, security, and risk management strategies that safeguard personnel, assets, and ongoing operations.
Their reputation is anchored in its profound industry expertise and the provision of their proprietary SaaS platform, a comprehensive solution that ensures organisational resilience. This solution provides a unified, accurate reference point for safety, security, and critical event management, complemented by a comprehensive array of integrations and services that safeguards everything and everyone organisations value, day in and day out.
The role
As the Head of Customer Success, you will be part of the senior management and will lead our Customer Success, Onboarding and Technical Support teams. You will be responsible for overseeing the deployment and roll out of an increasing volume of new and existing client projects, ensuring they have a seamless experience from the moment they sign up for our services.
Key Responsibilities
Customer Onboarding
Develop and implement an effective customer onboarding strategy that ensures new customers have a positive and seamless experience.
Ensure the team have effective project plans that enable them to work in unison with the customer and technical experts, identifying key milestones, data required, timescales etc.
Project manage the customer implementation, working to a standard template proven process.
Set up and onboard clients onto the platform, assessing their ongoing needs for any further implementation needs
Constantly monitor and review the project against agreed timescales and budget. Record all project activity in the management tool
Communicate regularly with the customers and ensure they are aware of any project overrun.
Work closely with our product team to ensure that the onboarding process is aligned with the functionality and features of our products/services.
Customer Support
Lead and manage the technical customer support team, providing guidance, training, and support as needed.
Manage and implement an on-call rota for the customer onboarding and support team.
Establish and maintain KPIs and metrics to measure the success of the onboarding and support processes.
Identify areas for improvement in the onboarding and support processes and work with relevant teams to implement changes.
Stay up-to-date on industry trends and best practices in customer onboarding and support.
Collaborate with other departments, such as sales and engineering, to ensure a cohesive customer experience.
Work with clients to understand their needs on the platform and associated hardware and to provide solutions to set it up as best.
Work with clients to understand their site design, and physical hardware requirements including, but not limited to location beacons, access panels, muster points, evacuation points, wearables, and mobile devices.
Experience tracking external deliverables and manage internal and external stakeholders. E.g. Customer and third-party relationships.
Ensure all agreed deliverables are achieved to the customers satisfaction, working to agreed timeframes and budget, considering the implementation as it evolves.
Delegate the configuration and system build, ensuring all aspects are reviewed and tested, prior to being delivered to the customer.
Act as technical expert on the platform for your clients.
Work with the clients to troubleshoot any issues on the platform during delivery and into operation.
Create, define, and continuously improve the training program for the platform.
Work closely with the sales team when needed for prospective clients joining the platform.
Desired Skills & Experience
At least 7 years' experience in a Customer Success position within a SaaS business, with at least 3 years in leadership.
Experience working on a similar B2B enterprise SaaS platform.
Experience working with large, enterprise clients as well and SMBs.
You are an independent and quick thinker and can work as part of a team.
Experience working in a startup or small environment.
Experience with Atlassian Jira / Confluence, or a similar technology.
Excellent communication and interpersonal skills, with the experience of building strong relationships with customers and team members.
Strong analytical and problem-solving skills.
Degree educated preferable
Ability to work well under pressure and in a fast-paced environment.
Head of Customer Success jobs in Aberdeen, Scotland, United Kingdom
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