Resource Planning Analyst
Peterborough - Salary to £30k plus excellent benefits package
CCA Recruitment Group have been engaged by our Financial Services based client to support them with the... recruitment of a RP Analyst to join the busy, growing team.
The Resource Planning Team is the engine room of the contact centre, producing call volume forecasts, staffing schedules ... who has exposure to the key areas - forecasting, planning, scheduling and MI production.
- Forecasting workloads and resource requirements across the contact centre ... , holiday allocations and planning off-phone activities.
- Providing detailed analysis of call volumes & trends, investigating average call handling times & staff optimisation to deliver operational...