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Propel Finance
Newport, Wales, United Kingdom
Established in 1996 to provide flexible and accessible finance to SMEs across the country Propel has since grown to become one of the UK’s largest finance houses. From this continued success we are now looking to recruit a Collections and Recoveries Executive to allow us to continue our exciting growth plans. Putting customers at the heart of eve
Job Source: Propel FinanceFinTech People
cardiff, wales, United Kingdom
A leading and innovative banking company is seeking a new Financial Health Trainer to deliver training and provide ongoing coaching to a new and growing team supporting customers in pre-arrears or acute financial difficulty. This is a brand new role in a brand new team supported by a dedicated Learning & Development Team and Customer Operations Man
Job Source: FinTech PeopleAlder King Property Consultants
City of Bristol, England, United Kingdom
PURPOSE OF ROLE This opportunity enables you to develop your skills and knowledge within the highly specialised and regulated Asset Recovery area. Supporting the wider team, you will manage a portfolio of appointments in accordance with SLA guidelines and will have the opportunity to manage the entire lifecycle of your caseload. In this client fa
Job Source: Alder King Property ConsultantsBCA Logistics Ltd
Cardiff
SELF-EMPLOYED VEHICLE COLLECTION AND DELIVERY DRIVER / TRADE PLATE DRIVER PART/FULL TIME https:// Here at BCA Logistics, we touch over a million vehicles a year, working with manufacturers, fleet operators and dealers to provide the backbone of the UK's automotive supply chain. Due to our ever-increasing volumes, we are looking to engage additional
Job Source: BCA Logistics LtdBCA Logistics Ltd
Newport
SELF-EMPLOYED VEHICLE COLLECTION AND DELIVERY DRIVER / TRADE PLATE DRIVER PART/FULL TIME Here at BCA Logistics, we touch over a million vehicles a year, working with manufacturers, fleet operators and dealers to provide the backbone of the UK's automotive supply chain. Due to our ever-increasing volumes, we are looking to engage additional Self-Emp
Job Source: BCA Logistics LtdBlue Arrow (Cardiff)
Cardiff
If you want to be part of a vibrant, supportive, and diverse team, then apply now to join us at blue Arrow. We can provide you with flexible working hours to fit around other commitments and it's a great way to meet new people.General skills:As a Driving works operative, you will have:*Excellent Work Ethic*Good fitness levels for lifting and shifti
Job Source: Blue Arrow (Cardiff)ea Change
cardiff, wales, United Kingdom
Role: Business Analyst (Retail Banking) Rate: £500 - £550/day (via umbrella) Duration: 6 months (long-term extensions beyond initial contract) Location: Cardiff (Hybrid Working) Multiple Business Analysts are required to join a leading Retail Banking client for long-term programmes of work based in Cardiff (with flexible working available).
Job Source: ea ChangeIQ Talent Solutions
Cardiff
Our client is a UK bank with the culture and spirit of a fast-moving, disruptive tech company who are looking to recruit an Onboarding Executive to join their office in Cardiff, where there is a hybrid working policy in place. The role will pay a competitive salary and comes with a range of benefits. The Onboarding Executive is a new position with
Job Source: IQ Talent SolutionsNewport
Role - Collections & Recoveries Executive
Location - Hybrid working with office based in Newport
Hours - Mon-Fri fulltime
With vibrant and collaborative offices in Newport, our client really is creating a progressive and engaging place to work.
They are an award winning business, and with one eye on the future, no two days will be the same, no matter what your role. Customers are at the heart of everything they do, and it is the way that they do business, and the technology they deploy to support customers which keeps them coming back to them.
That's why they need people like you. People with a passion for people. An open ear, a kind word, explaining things in simple terms - It's the little things that make a big difference when it comes to customers.
They are now recruiting for a Collections Executive to join their team in Newport. Using active listening skills to understand the challenges customers have in making payment, you will apply superior interpersonal skills to formulate payment plans that support customer needs and meet business targets. The right candidate can adapt their style to gain the best outcomes from each customer conversation.
Key Responsibilities
Use tact and discretion when negotiating with the customer/ supplier to maintain relationships and promote a positive image of the company
Make recommendations with supporting evidence to line manager when applicable, exercising forbearance on accounts which may include rescheduling of payments, writing off charges and writing off sums owing
Determine can't pay from won't pay cases and act accordingly
Implement working knowledge of our legal options should the customer not pay, and the agreement is terminated
Act within the terms and conditions of our contracts and the rights and responsibilities of the respective parties to the contract
Adhere to applicable law and internal processes at all times
Differentiate between regulated and unregulated customers and act according to law and the contracts signed
Recommend terminations of accounts to reporting Manager
Remain vigilant to potential fraudulent customer activity
Recommend legal action on appropriate accounts with supporting evidence gathered showing a clear route to a successful financial recovery
Candidates will come from a customer service background, have an excellent telephone manner and the ability to actively listen.
Benefits
25 days annual leave + bank holidays
2 additional days holiday after 5 years' service
Opt in private medical cover
Subsidised gym membership
Pension scheme
Company events and reward schemes
We are proud to be a member of Stonewall's Diversity Champions programme and are committed to Equality and Inclusion in the workplace.
A bit more about our client
They were established in 1996 to provide flexible and accessible finance to SMEs across the country. Now, more than 26 years on, they have grown to become one of the UK's largest independent finance houses, helping more than 45,000 businesses to access finance to purchase business-critical equipment and vehicles quickly and easily.
Collections & Recoveries Executive jobs in Newport
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