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Client Accounts Administrator

Wirral

Job Description Client Accounts Administrator Reporting To: Client Accounts Manager Location: Moreton, Merseyside Job Scope/Purpose: To manage accounts in arrears, establish and maintain relationships with tenants, negotiate payments, handle objections and ensure maximum recovery of overdue payments.

You will be responsible for: To be responsible for the collection of all rent arrears

To maximise the collection of rent arrears by communicating with the tenant by telephone, e-mail, SMS and other approved methods

To ensure accurate records are kept of all communications with tenants and any other related parties

Take payments over the phone and ensure the accurate processing of all monies received

Negotiate payment arrangements and ensure these are met with effective monitoring

To ensure all e-mails and any other correspondence is dealt with in a timely and professional manner

To ensure compliance with policies and procedures relevant to debt collection

To liaise with LSC to keep them apprised of rent arrears and maximise recovery

To make recommendations to serve notice to tenants where all of the necessary criteria is met

To liaise with internal stakeholders where required

To effectively monitor and report on rent arrears as required by the business

To make recommendations in relation to irrecoverable debt

To contribute to the development and implementation of related policies, procedures and service improvement plans.

Your experience and skills will include: Organised and efficient with the ability to work under pressure

Must be an excellent communicator with a confident telephone manner

Good questioning and negotiating skills

Positive attitude

Highly motivated to achieve both individual and team targets

Flexible approach to working

Collections/credit control experience, managing a large portfolio

Lettings experience

High volume call handling - outbound and inbound

About Connells Group Connells Group is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of nearly 600 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CF00393

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Client Accounts Administrator jobs in Wirral

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