Operations Manager

Chelmsford

Operations Manager – UK

Aon are currently recruiting for an Operations Manager to join our team which is a hybrid role with the flexibility to work both virtually and from our London office. The Operations Manager will be primarily responsible for providing oversight and supporting the operational performance and processes of the Commercial Risk London business units.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Assisting in the monthly operational governance process, and produce output suitable for inclusion

Escalation, tracking and completion of actions raised in audit and assurance work

Ensuring policies and FCA requirements are adhered to, such as E&O management, Business Continuity Plans, File Reviews,

Understanding, oversee and support the client teams with credit control

Assisting in the delivery of successful operational and business related change projects as needed

Working collaboratively with colleagues to deliver ABS initiatives

Assisting with change management and process improvements

Working with outsourcing partners to deliver business results

Identifying and implementing of key change projects that improves operational efficiency or regulatory adherence, including project management, and other ad-hoc support as required

Responsible for working in accordance with the AON UK Limited Risk Management Framework and compliance with the AON UK Limited policies including participation in the management of risks (including the completion of mandatory training) that may adversely impact the business interests or reputation of the Group Company

Managing Key Stakeholders and developing relationships with business colleagues

How this opportunity is different

This is an exciting opportunity to work in a market that is serving Global clients and collaborating with the business to help them serve our clients. You will be working with key stakeholders, have opportunities to be involved in change projects, working with our outsourcing team, Genpact and be part of evolving the business, such as moving work out to Aon India.

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Skills and experience that will lead to success

Enthusiastic teammate with strong relationship and empathy building skills, who is capable of selling reasons for change / plans to a diverse range of relationships

Strong understanding of and experience of change management principles and approaches

Excellent analytical, numerical and information gathering skills. Determines pertinent information required by management to make effective decisions. Ensures that the gathering, processing, distribution and use of this information occur in a timely, accurate and cost-effective manner

Strong interpersonal skills – able to communicate well across organisational levels, including well-developed influencing skills

Good understanding of the Insurance Industry

Strong track record in change management and operational improvement or process re-engineering, including working with offshore establishments

Experience of introducing sophisticated systems and new working practices into a business on time and on budget

Uses client, financial and operational data to direct resources – making resource allowance decisions to maximise effectiveness

Focuses on initiatives that drive continuous improvement in margin

Demonstrate flexibility of thought to the extent that plans can be adjusted as performance dictates

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email

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