Customer Service Representative
Epsom
£ 25000/annum
Our client is one of the leading employers in the area and are seeking a Customer Service Representative. They offer professional & structured training & development opportunities, genuine career progression and a benefits package which is second to none. Opportunities to study for professional qualifications, including the CMAP
Up to £25,000 ** Pension Scheme ** BUPA Membership ** Regular Performance Reviews ** Bonus Scheme ** Professional Study Support ** 20 days holiday a year rising to 27 days **
Hybrid role after training **FREE PARKING
Based in Epsom, Monday – Friday, 9.00am – 5.30pm and working a Saturday morning (one in four Saturdays) rota (9:00am - 12.00pm) for which an additional allowance is paid.
What you’ll be doing as a Customer Service Representative;
* Dealing with telephone calls and responding efficiently to enquiries
* Issuing relevant literature, illustrations and application forms to customers
* Proactively following up enquiries with a view to converting these into applications
* Responding to requests for progress updates from customers
* Producing regular ad-hoc management information reports
* Conducting account transactions for new and existing customers
What you need to be considered for this Customer Service Representative role;
* Must be educated to GCSE level 5 grade A – C (minimum C grade in both Math’s & English)
* Previous customer service
* Previo...