D365 CRM Developer

Glasgow

ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.

We welcome applications from candidates who meet some but not all of the criteria listed below.

Job Purpose:

We're currently looking for a D365 CRM Developer. This position sits within our IT Team. We have offices in both Glasgow and London and will consider any UK based candidate. We can offer both hybrid and remote working options.

The D365 CRM Developer is a technical professional within Enterprise Services Platform CoE team, with specific responsibility for the delivery of service improvement activity on the Dynamics 365 CE services in project and business settings.

The D365 CRM Developer will require a good understanding of the product and how it fits within the wider ACCA technology landscape and D365 production and delivery process. The work will be delivered using our continuous delivery methodology work across IT and the business to gather requirements, look for opportunity and deliver, test and document service improvements across the Dynamics 365 services.

The Job

Implement and configure Microsoft Dynamics 365 Customer Engagement modules to meet business requirements which include entities, forms, views, workflows, Power Automate flows and business rules.

Support Digital Transformation deployment, go live, service introduction and post go live activities.

Develop custom plugins, workflows, Power Automate flows, and JavaScript to extend D365 CE functionality with an ability to write efficient reusable, and well-documented code.

Integrate D365 CE with other applications and systems using tools like Azure Logic Apps, Power Automate, and custom APIs.

Develop the Dynamics 365 environment to enable the successful delivery of ACCA's Digital Transformation and IT's target operating model.

Manage and control D365 CE release process working closely with service providers as well as Digital Transformation.

Provide ongoing support and maintenance for D365 CE applications, troubleshoot issues, and implement fixes and enhancements.

Assist in data migration tasks, ensuring accurate and secure transfer of data from legacy systems to D365 CE

Collaborate with cross-functional teams, including business analysts, project managers, and other developers, to deliver high-quality solutions.

Stay updated with the latest D365 CE features and updates. Evaluate and implement upgrades and enhancements to improve system performance and functionality.

Conduct thorough testing of customisations and configurations, identifying and fixing bugs and issues as they arise.

Define Dynamics 365 through the application of best practise and industry standards including Microsoft Well Architected Framework, security controls and global data residency legislation, whilst nurturing and supporting our business during their transition to the technology from legacy services

The Person

In-depth understanding of the Dynamics 365 Customer Engagement (CE) platform, including its architecture, entities, relationships, security model, and customisation.

Proficiency in programming languages including C#, JavaScript and JSON with strong knowledge in Dynamics CRM and Power Platform, Unified Service Desk (USD), SQL Server Reporting Services (SSRS), SSIS packages development and Azure Cloud and integration.

Proficiency in developing plugins, Power Automate flows, Power Apps, Power Portal using Power Pages and Power BI.

Knowledge of creating and utilising web resources for implementing custom UI components and scrips within Dynamics 365 CE.

Experience in developing Azure services, including data migration and integration services to connect Dynamics 365 CE with other applications and services.

Experience of shaping and delivering Dynamics 365 service improvements and ongoing management working across business functions and vendors.

Experience of working in organisations undergoing significant transformation.

Experience of software lifecycle implementation methodologies and release processes with version control for managing source code and collaborative development.

Ability to create technical documentation, including design specification, test plans, and user guides.

Experience of working across IT towers and business departments to gather requirements and deliver service improvements.

Able to demonstrate a clear understanding of detailed technical concepts and to apply this understanding to everyday business problems.

Proficiency in testing and debugging customisations to ensure they meet the specified requirements and do not adversely impact the system.

Excellent analytical and problem-solving skills, with ability to think laterally and conceptually.

Our Benefits

We strive to create an environment where you can prioritise your wellbeing and so have designed our benefits to give you the flexibility and power to do so. Our core benefits include private healthcare, life assurance and income protection as well as a fantastic defined contribution pension scheme.

We provide an employee assistance programme and are proud to offer a financial wellbeing tool called Nudge, to our employees.

Our flexible benefits platform gives you the power to customise your benefit plan to suit your needs, you can choose to add a number of benefits including extra holidays, PMI family cover, cycle to work, Travel and Gym loans and more! You can also enjoy exclusive access to our discount site and wellbeing centre platform.

We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.