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Douglas Scott Legal Recruitment
Liverpool
Deputy Team Leader – EL/PL£30,000Liverpool (Hybrid)Join our client, a dynamic and innovative organization at the forefront of the legal industry, as a Deputy Team Leader. Renowned for their connected culture and commitment to success, our client values teamwork, dynamism, innovation, and collective achievement.Our client is seeking a Deputy Team Le
Job Source: Douglas Scott Legal RecruitmentBuchan and London Recruitment
Liverpool
Team Manager £35k may be negotiable depending on experience Leeds/Liverpool 35 hours per week / Hybrid Why would you join this company? Our client believe that people are at the heart of all they do, their values state that they succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and rec
Job Source: Buchan and London RecruitmentDouglas Scott Legal Recruitment
Liverpool
Deputy Team Leader - EL/PL TeamLiverpool Office (Hybrid working: 1 day in office, 4 days from home)Monday to Friday, 9am - 5pm (35 hours per week)As the Deputy Team Leader for the EL/PL team, you will play a pivotal role in driving team performance and ensuring the successful management of complex casualty claims. This dynamic position involves ove
Job Source: Douglas Scott Legal RecruitmentKeoghs
liverpool, england, United Kingdom
Deputy Team Leader - EL/PL Team The Deputy Team Leader will assist the Team Leader in the achievement of team targets and operational measures including management of junior team members. The role will also involve assisting the Team Leader in delivering quality of service and client service compliance. In addition, the Deputy Team Leader will han
Job Source: KeoghsMcCarthy Recruitment Limited
Deeside
Are you a Supervisor, Team Leader, or Duty Manager looking for a business to flourish in? Are you looking to fall back in love with your retail career? We are looking for friendly, positive, approachable and adaptable managers to join this fantastic business. Does this sound like you? Then read on... As a Duty Manager for this iconic brand, yo
Job Source: McCarthy Recruitment LimitedIceland Frozen Foods
Ormskirk
The Food Warehouse is Iceland's latest concept store. Now inside our 5th successful year, we are continuing to open our new, larger format Food Warehouse stores at pace up and down the country. We believe that this success will come through our people and where best to start but right at the heart of the operation as a Team Leader. In this role y
Job Source: Iceland Frozen FoodsBurger King
Deeside
Role: Burger King Supervisor Location: Deeside, CH5 2NN Hours: Part Time Hours Available / Permanent Hourly Rate: £11.94 per hour Company: Asda Express We are looking for a dedicated Shift Leader / Supervisor who can lead, inspire and motivate a team to join our welcoming Burger King Restaurant! Our hospitality Shift Leaders are respo
Job Source: Burger KingIceland Frozen Foods
Chester
The Food Warehouse is Iceland's latest concept store. Now inside our 5th successful year, we are continuing to open our new, larger format Food Warehouse stores at pace up and down the country. We believe that this success will come through our people and where best to start but right at the heart of the operation as a Team Leader. In this role y
Job Source: Iceland Frozen FoodsLiverpool
Deputy Team LeaderCompetitive SalaryLiverpool (1 day in the office)The Deputy Team Leader will play a crucial role in assisting the Team Leader to achieve team targets and operational measures, while also overseeing junior team members. They will ensure the delivery of quality service and compliance with client service standards. Additionally, the Deputy Team Leader will manage a caseload of approximately 150 complex casualty claims.Key Accountabilities: Manage around 150 complex EL/PL/Product/Property damage claims.
Review and allocate new claims, establishing strategies and appropriate initial reserves.
Approve payments within designated financial authority levels.
Conduct peer reviews, offering constructive feedback, and identifying training needs for team members.
Refer files to litigation when necessary, recording reasons, and attending feedback meetings in the absence of the Team Leader.
Perform reviews for files handled by CH1s to maintain required quality standards.
Complete weekly statistics and plan for the week in the Team Leader's absence.
Keep the team informed about internal and external developments, actively participating in regular team meetings.
Assist in fostering team motivation and engagement.
Be flexible and willing to work outside regular office hours as required.
Ensure accurate maintenance of claims management system records.
Conduct regular one-on-one meetings with Admin Assistants, File Handling Assistants, and CH1s to optimize performance.
Monitor Admin, FHA, and CH1 performance, productivity, sickness, and holidays using appropriate systems.
Support the Team Leader in managing unsatisfactory performance issues and liaising with HR when necessary.
Assist in conducting Performance Reviews in a fair, consistent, and timely manner.
Assist in the recruitment of claims handlers and support staff when requested.
Aid in the training and supervision of new team members.
Review and manage client inboxes on a daily basis.
Contribute to client review meetings as required.
Assist with handling client queries as needed.
Support the Team Leader in ensuring compliance with client-specific protocols, SLAs, and KPIs.
Working Hours:35 hours per week, Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. This is a hybrid role, working 1 day in the office and 4 days from home, primarily based in the Liverpool office.Experience, Skills, and Qualifications: Highly developed knowledge of processes, systems, and procedures.
Sound technical knowledge of EL/PL claims.
Excellent analytical and problem-solving skills.
Excellent understanding of 'best practice' and the ability to contribute to its development.
Excellent communication and organization skills.
Good understanding of client protocols and ability to adapt to changing client requirements.
Ability to utilize interpersonal skills to influence and negotiate.
Ability to provide balanced feedback at an individual level.
Demonstrated commercial awareness and understanding of the market and industry.
Passion for the business and role.
Understanding of business development strategies and willingness to support.
Values:My client's culture is centered around making the organization sustainable and successful for its people and clients, with four core values at its heart: Connectedness
Dynamism
Innovation
Collaboration
Team Leader Complex Casualty Claims jobs in Liverpool
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