ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Ninetech
Reading
Join Our Team as a 2nd Line Support Consultant Role: 2nd Line Engineer Salary: £35,000+ Location: Theale, Reading, RG7 4AQ About the company: We are a premier managed IT services provider based in the UK, specializing in delivering cutting-edge technology solutions across diverse sectors. From cloud computing to cybersecurity and data management
Job Source: NinetechPlanet Recruitment
Didcot
Role: 2nd Line Engineer Location: Sutton Courtney Salary: 27k-32k Benefits: Competitive salary Overtime & on call payment Business mileage paid HMRC rates 24 day's annual leave + 8 days public/bank holidays and long-service holiday entitlement Contributory pension scheme Company laptop Manufacturers training Professional development Summary:
Job Source: Planet RecruitmentProfectus Recruitment
Witney
Profectus has a brand new opportunity for a cutting-edge business with big expansion plans in Witney. The position 2nd Line Support / Support Engineer is required for supporting their growing internal team......The position is based in their Witney office within their IT team supporting 100+ users across 6 sites. Duties and Responsibilities. * 2nd
Job Source: Profectus RecruitmentPLANET RECRUITMENT SERVICES LTD
Didcot
Role: 2nd Line Engineer Location: Sutton Courtney Salary: 27k-32k Benefits: Competitive salary Overtime & on call payment Business mileage paid HMRC rates 24 day's annual leave + 8 days public/bank holidays and long-service holiday entitlement Contributory pension scheme Company laptop Manufacturers training Professional development Summary: The 2n
Job Source: PLANET RECRUITMENT SERVICES LTDRobert Half
United Kingdom
IT Support Engineer - 2nd/3rd line - Theale - £38,000 Robert Half are working with a great client in Theale on the recruitment of an IT Support Engineer. The successful candidate will have broad experience and be happy to work in tight IT team and deal with 1st/2nd/3rd line support Required skills/background 5+ years IT Support experience 1st/2nd/
Job Source: Robert HalfXact Placements Limited
Reading
Our Client is one of the UK’s largest and most trusted Service Providers, they are currently recruiting for a 2nd Line Service Desk Analyst - Security Lead to be based in their Reading office. Your role is to support the stable operation of clients Infrastructure and Applications with a specific focus on IT Security.Providing 2nd line support to al
Job Source: Xact Placements LimitedSecurity Cleared Jobs
Reading, Berkshire, United Kingdom
2nd Line Desktop Support London (5 days a week) Upto ??40,000 At Peregrine, we???re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector ??? we are always in search o
Job Source: Security Cleared JobsAkkodis
United Kingdom
Are you passionate about providing top-notch IT support in a dynamic environment? Join my clients team at a leading global manufacturer located in Kidlington. We're seeking a talented IT Support Analyst to provide comprehensive support to our end users and ensure the smooth operation of my clients IT infrastructure. ?? Position: IT Support Analyst
Job Source: AkkodisDidcot
Role: 2nd Line IT Engineer
Location: Didcot
Salary: £32k
Benefits:
20+ Days Holiday and rising (plus bank holidays)
Flexible working (WFH incentives)
Private medical cover
Discounted gym membership
Epic Christmas Parties - (weekend in Iceland last year!)
Car Parking
Primary Purpose
The Desktop team are tasked with supporting, investigating, and resolving our MSP client's IT related systems and making sure all issues are dealt with in a timely fashion.
Key Responsibilities
Being the first point of contact for all incoming support calls, emails, and sessions - when necessary
Being an escalation point for all escalations coming from apprentice, and 1st line, engineers
Ensuring all forms of support call are logged in the system and the client is kept updated
Manage incident and request tickets ensuring established SLA's are met
Providing support to our clients
Help the Helpdesk Management Team with continued business improvements
Provide support to the apprentice, and 1st Line, engineers
Manage/Maintain all escalations from the apprentice, and 1st line, engineers
Communicate daily to clients with open tickets
Managing the client's expectations with ongoing tickets
Ensure all client related problems are logged correctly
Inform the Desktop Team Lead of any tickets requiring escalations
Working with client's 3rd party suppliers and vendors when appropriate
Adhere to all company policies and procedures
Ensuring that all role related KPI's are met
Logging, managing, and resolving client IT issues
Maintain desktop asset register and configurations
Undertake any other reasonable duties as required to meet the needs of the business
Person Specification:
Minimum:
Excellent knowledge in Windows 7/8/10 installation and configuration
Good knowledge with MacOS installation and configuration
Exposure to Email Management/Configuration - Exchange 2013/2016, Office365, etc
Exposure to Office365 Powershell command-lets
Exposure to Email filter technologies, such as Mimecast, Barracuda, Sophos Email Gateway
Exposure to Microsoft Server OS - 2012/2016/2019
2+ years' experience working with medium-large businesses
Good working knowledge of Active Directory - User account creation, group creation, etc
Good working knowledge of NTFS permissions
Ability to learn on your feet
Strong communication skills
Excellent troubleshooting and problem resolution skills
Excellent client service
Positive attitude to work
Strive to continuous improvement
Able to work independently under pressure
Minimum of 2 years' IT experience in a corporate or services environment
Driving license and own transport
INDIT
Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.
Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
2nd Line Engineer jobs in Didcot
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.