1st line Support/Customer Service Advisor
Warrington
A fantastic opportunity for a 1st Line IT Support/Customer Services Advisor Working for this fast growing, international company you will have opportunity to learn as well as being looked after with a superb salary and benefits package:
Salary up to 30k
Company pension scheme
Ability to purchase an additional holidays
Private healthcare including family members
Death in service cover
Wellness Fund
Discounts for various companies and services
Enhanced maternity & paternity
Employee Assistance Programme
25 days' holiday + bank holidays increasing with service
Free onsite parking
Smart/Casual wear
Full Training
Brilliant family culture
Gym membership
Optional medical insurance
Attend prestigious conferences
Paid Charity volunteering days
The company have been recognised as one of the best places to work with its brilliant family culture.Duties of the 1st Line IT Support/Customer Services Advisor will be:
To support the internal business network in the use of various business software systems.
Supporting a range of software specific to the industry,
Dealing with tickets, calls, and emails and will be responsible for providing effective, timely solutions, advocating best practices.
Offering an outstanding level of service to customers
Providing timely updates to customers by either Phone, Email, or face to face
The 1st Line IT Support/Customer Services Advisor will have:
Previous experience working in an IT helpdesk support role dealing with bespoke systems
Experience in using a helpdesk ticketing systems and adhering to SLAs & KPIs
Ability to prioritise and manage your workload effectively
Ability to demonstrate empathy for customers and be able to adapt your style to talk to them at their level of knowledge
Excellent knowledge of MS Office products and Windows operating systems
Proficient in taking ownership of a problem and seeing it through to resolution
Willing to undertake any other reasonable duties appropriate to fulfilling your role
We are looking for someone who is:
Passionate about the Customer Experience and have a first time fix approach.
Great attention to detail and keen to work in a close knit team environment
Good problem-solving skills with a methodical and logical approach
Resilient with a proactive aptitude to learn
Team player, but also able to work independently on own initiative
Organised with excellent time management skills
Strong verbal and written communication
Innovative with an aptitude for looking for customer service improvements
Upbeat and enthusiastic about going the extra mile for your customers