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Harbourne Associates
Milton Keynes
Are you ready to step into a role that not only values your skills but also offers you growth and career advancement? We're thrilled to announce an exciting opportunity for a Customer Service Representative to join our client's ever-growing team in Milton Keynes. About our client: They aren't just another manufacturer - they are pioneers in their f
Job Source: Harbourne AssociatesAdecco
Kettering
Are you a seasoned customer service pro with at least 2 years of office experience? Do you crave a workplace that values its employees as much as its customers? Are you driven, dedicated, and ready to take your career to new heights? If so, look no further - we want you on our team! Customer Service Representative Location: Kettering (office base
Job Source: AdeccoHarbourne Associates
milton keynes, england, United Kingdom
Are you ready to step into a role that not only values your skills but also offers you growth and career advancement? We're thrilled to announce an exciting opportunity for a Customer Service Representative to join our client's ever-growing team in Milton Keynes. About our client: They aren't just another manufacturer - they are pioneers in their
Job Source: Harbourne AssociatesTaylor & Francis Group
Milton, ENGLAND, United Kingdom
Taylor & Francis Group an Informa Business Informa is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100. Taylor & Francis is one of the world’s largest publishers
Job Source: Taylor & Francis GroupAdecco
Kettering
Are you a seasoned customer service pro with at least 2 years of office experience? Do you crave a workplace that values its employees as much as its customers? Are you driven, dedicated, and ready to take your career to new heights? If so, look no further - we want you on our team! Customer Service Representative Location: Kettering (office base
Job Source: AdeccoMutual Clothing and Supply Company Ltd
Corby
Customer Representative Permanent flexible hours Salary: From £11.50 to £20.00 per hour, 24 hours work per week Location: Corby (Field Based) Permanent employedfield-based role managing a Home Collected consumer credit round in the Corby area. Mutual are looking for candidates with good people skills who are hardworking, proactive and self-motiv
Job Source: Mutual Clothing and Supply Company LtdPareto
Milton Keynes
Job Title: Customer Success Sales Representative Salary: £28k basic (£46k with OTE) Sector: IT Our client's broad range of best-in-class supply chain solutions goes beyond software. Their comprehensive offering makes them the leading supplier of fully integrated digitised processes and automation solutions. They're now looking for an ambitious, cus
Job Source: ParetoOffice Angels
Northampton
Customer Service Advisor Ongoing long term temp role Northampton £11.50p/h Monday to Friday 9am-5pm Takes care of standard order and quotation processing and follow up by telephone while pro-actively challenges these (mainly during call) to find added value for customer Answers and takes care of general and technical questions by customers and ensu
Job Source: Office AngelsNorthampton, England, United Kingdom
ABOUT YOU
As a Senior Customer Service Representative, you will be passionate about building strong relationships with our customers and providing the best level of customer service possible. You will be calm under pressure, ensuring you are always providing accurate and up-to-date information. You will have a passion for our products, keeping up to date with new product launches and any promotions that we are currently running. You will be crucial to the overall online customer experience that the company offers.
Main Duties and Responsibilities
Your key responsibilities are:
Investigation and resolving customer queries and complaints via telephone, email and web chat
Tracking customer orders and raising investigations with the delivery company where necessary
Keeping accurate records of all customer interactions
Escalating inquiries to the appropriate team member/manager when necessary
Passing customer feedback to the appropriate teams to constantly aid improvement
Collaborate with other departments to ensure the best service is always provided
Follow communication procedures, guidelines and policies
Check product availability and provide information about the product as requested by the customer
Skills and Knowledge
The Customer Service Representative is expected to have the following skills and knowledge:
Previous experience in a customer service role
Excellent verbal and written communication skills with a strong command of the English language
Ability to multi-task and manage time effectively
Good comprehension skills - having the ability to understand the issues customers present
Ability to work calmly under pressure
Able to work as part of a team as well as individually
IT Literate
Senior Customer Service Representative jobs in Northampton, England, United Kingdom
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