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Ambis Resourcing Partnership
Milton Keynes
Working in accounts ? And love software side of your job? If you are working in the accounts team and you are the super user on accounting software for the team, this is your chance to move into accounting software support and consultancy this is your chance. You will be very strong on Finance and accounts and be the "GO TO" person in the Finance
Job Source: Ambis Resourcing PartnershipAmbis Resourcing
Milton Keynes
Work with 8 Millennials and get groovy. This amazing Sage 200 reseller have hired 8 graduates over the last 3 years. They are all good accounting software support and technical consultants, who can do technical support and application support but they don't have the broader business understanding of a highly experienced Sage 200 support consultant
Job Source: Ambis ResourcingAmbis Resourcing
Milton Keynes
Working in accounts ? And love software side of your job? If you are working in the accounts team and you are the super user on accounting software for the team, this is your chance to move into accounting software support and consultancy this is your chance. You will be very strong on Finance and accounts and be the "GO TO" person in the Finance
Job Source: Ambis ResourcingAmbis Resourcing Partnership
Milton Keynes
Work with 8 Millennials and get groovy. This amazing Sage 200 reseller have hired 8 graduates over the last 3 years. They are all good accounting software support and technical consultants, who can do technical support and application support but they don't have the broader business understanding of a highly experienced Sage 200 support consultant
Job Source: Ambis Resourcing PartnershipThe Curve Group
Wellingborough
Job Description Applications Support Analyst Wellingborough location. Role - Working for this established and trusted family firm that has seen three generations of manufacturing using world leading technology, they require an Applications Support Analyst to deliver new systems and processes to bring together existing applications within a M
Job Source: The Curve GroupThe Curve Group
Wellingborough, England, United Kingdom
Applications Support Analyst Wellingborough location. Role - Working for this established and trusted family firm that has seen three generations of manufacturing using world leading technology, they require an Applications Support Analyst to deliver new systems and processes to bring together existing applications within a Microsoft environment
Job Source: The Curve GroupTXM Recruit
Luton
TXM Recruit are working with a transportation business who are looking for several Engineering Team Leaders (Workshop Managers) to work at their maintenance depots across London. Job Title: Team Leader / Assistant Engineering Manager Location: Luton Salary: Competitive salary + Overtime + pension Shifts: Must be flexible to work shifts/ days/ni
Job Source: TXM RecruitThe Curve Group
Wellingborough
Applications Support Analyst Wellingborough Role - Working for this established and trusted family firm that has seen three generations of manufacturing using world leading technology, they require an Applications Support Analyst to deliver new systems and processes to bring together existing applications within a Microsoft environment. This will
Job Source: The Curve GroupMilton Keynes
Job Title: Application Support Team Leader Location: Remote, UK-based Salary: £55,000
About Us:
Join this revolutionary SaaS provider's team, where you'll lead a dynamic group delivering exceptional technical support to both our valued customers and internal staff. We're seeking an individual with a blend of technical expertise, leadership prowess, and a customer-centric mindset to spearhead our Application Team.
Responsibilities:
As the Application Support Team Leader, you will:
Take ownership of, manage, and resolve queries and incidents reported to the application team.
Lead a team of 3 Application Engineers
Provide timely and efficient 1st and 2nd line support to both customers and staff, ensuring SLAs are met.
Promptly triage application team tickets, offering solutions or workarounds to incidents, problems, and requests.
Analyze and diagnose issues to identify root causes, implementing solutions or escalating when necessary.
Meet KPIs and SLA thresholds, working to reduce overall incident and request counts.
Manage potential safety and major incidents throughout their lifecycle, maintaining logs of critical incidents.
Collaborate with third parties such as vendors and subject matter experts for 3rd line support.
Coordinate with the Delivery Manager and customers for product updates and changes.
Identify and support process optimization opportunities, contributing to the implementation of proposed solutions.
Maintain exceptional customer service skills, ensuring positive user experiences.
Contribute to service management process improvement and product enhancement initiatives.
Collaborate with team members to maintain organizational knowledge databases.
Maintain accurate documentation of incidents, requests, resolutions, and procedures.
Produce application team performance metrics and KPI reports for senior management and clients.
Provide technical assistance and training to users on various software applications and tools.
Conduct weekly Application Team review meetings, providing constructive feedback to team members.
Develop and implement training programs to enhance the team’s technical skills.
Collaborate with other departments to improve cross-functional communication.
Skills & Experience: Essential:
Experience mentoring and guiding team members, preferably in an Application Team leadership role.
Experience working in an ITIL environment
Demonstrable troubleshooting skills at various support levels.
Experience within a Software Development Environment and understanding of SDLC.
Experience supporting bespoke application environments and familiarity with relevant technologies.
SQL server/SQL query knowledge.
Strong communication and interpersonal skills.
Customer-focused attitude with a desire to support and resolve customer issues.
Ability to take ownership of tasks independently and collaboratively.
Ability to multitask and prioritize effectively.
Experience with IT service management and project management tools.
Benefits:
Competitive Salary: Up to £55,000
Flexible Working Hours
Remote Work
Professional Development
Health and Well-being
Generous Annual Leave: 34 Days
Pension Scheme
Employee Assistance Program
Social Events: Join regular team-building activities, social events
Interested to know more? Please APPLY immediately.
Application Support Team Leader jobs in Milton Keynes
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