2nd Line Support Engineer
United Kingdom
2nd Line Support Engineer - Cheshire - £28K
My Client, an MSP based in Cheshire are looking for a 2nd Line Support Engineer to join their technical team.
Main duties
To offer consumers first-line help desk support.
Helping and collaborating with the team.
To conduct site inspections and offer installation and support locally.
To be able to precisely identify hardware and software issues and to be able to use remote networking and client site visits to fix the majority of client issues.
To give customers excellent customer service by making sure their issues are resolved quickly, staying in touch, and updating them on developments.
To be informed of and follow the health and safety policies and procedures of the company.
They might also be asked to perform additional tasks as needed.
Benefits
Company van including a fuel card for business use
Workplace Pension
Free Parking
28 Days Annual Leave
Personal Attributes
Professional in demeanour
Driven to advance in their career
Adaptable and eager to learn
Capable of exhibiting strong initiative
Outstanding in communication, particularly via phone or video conference
Ambitious mindset
Professionally presented
Excellent attendance
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