Witham, Front of House, STARS Receptionist.

Witham

We have a fantastic and exciting opportunity for a Front Of House Receptionist to join our STARS team. Working for one of our high-profile clients in Witham, CM8 2UX.

STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers.

We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service.

Monday - Friday

06:00 - 15:00 & 11:00 - 20:00 (on rotation)

£13.25 per hour

About the Role Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.

We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.

Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: services/on-site/stars/

Responsibilities Meet and greet all staff, visitors and contractors in a professional and personable manner

Deliver a consistently high-end customer focused experience

Embody a high-performance approach and encourage colleagues to do the same

Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard

Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work

Assist in emergency situations

Provide timely and accurate information

Administrative duties

Switchboard

Mail management - incoming/outgoing

Activate Barrier Control for Identified Services/Visitors

Respond appropriately to varying and fast changing priorities

Alarm Monitoring

Monitor CCTV

Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)

Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both

Essential Skills Highest quality personal appearance

Flexible, professional and adept at working under pressure

Outstanding written, verbal and oral communication skills

Customer oriented with a passion for high-level service

Working knowledge of administrative computer packages such as MS Office, GSuite, etc.

Polite and proactive

Punctual and trustworthy

Able to use initiative and highly adaptable

Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment

Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on

Essential criteria:

5 year checkable history

Exceptional Customer service skills

Computer literate

DE&I Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars,

how you join us and develop your career,

the way we lead our teams

fair pay and benefits.

To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more.

If you want to learn more visit our website.

Benefits Health & Wellbeing

Company pension and advice and planning

Life assurance scheme

Discounted gym memberships

Wellness advice and support, including financial, emotional and physical

Dental and Physical Health Plans

Lifestyle Benefits

Cycle to work scheme

Car lease and new car purchasing schemes

Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel

Mortgage Advise

Payroll ISA's

Eligibility for Costco Membership

Learning & Development

Support with further education

100's of eLearning courses

Accredited courses by C&G, ILM, IOSH and SIA

Leadership Development programs both local and global

Giving Back

Payroll Giving

Working with charities such as Calderwood House, KPMB and Wooden Spoon

Supporting local community initiatives

Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org