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The People Network
London
1st/2nd Line Support Analyst A boutique consulting firm are on the lookout for a proactive and enthusiastic 1st/2nd Line Support Analyst to join their newly formed IT Support function. With two UK offices in Staines and London, you will be splitting your time across both locations, supporting users with their desktops/laptops as well as a variety
Job Source: The People NetworkMeraki Talent Limited
London
IT Support Analyst (1st / 2nd Line) Permanent (Competitive Salary)London (Hybrid Working)Posted 09/05/24CVs by AsapStart Date May – Jul 24 Meraki Talent is looking to recruit a 2nd Line IT Support Analyst for an industry leading media and production company. They are currently experiencing a considerable period of growth and looking to expand for
Job Source: Meraki Talent LimitedThe People Network
London
Job Description1st/2nd Line Support Analyst A boutique consulting firm are on the lookout for a proactive and enthusiastic 1st/2nd Line Support Analyst to join their newly formed IT Support function. With two UK offices in Staines and London, you will be splitting your time across both locations, supporting users with their desktops/laptops as well
Job Source: The People NetworkThe People Network
London Area, United Kingdom
1st/2nd Line Support Analyst A boutique consulting firm are on the lookout for a proactive and enthusiastic 1st/2nd Line Support Analyst to join their newly formed IT Support function. With two UK offices in Staines and London, you will be splitting your time across both locations, supporting users with their desktops/laptops as well as a variety
Job Source: The People NetworkMeraki Talent Ltd
London Area, United Kingdom
IT Support Analyst (1st / 2nd Line) Permanent (Competitive Salary) London (Hybrid Working) Posted 09/05/24 CVs by Asap Start Date May – Jul 24 Meraki Talent is looking to recruit a 2nd Line IT Support Analyst for an industry leading media and production company. They are currently experiencing a considerable period of growth and looking to expand
Job Source: Meraki Talent LtdMeraki Talent Ltd
London
Job Description IT Support Analyst (1st / 2nd Line) Permanent (Competitive Salary) London (Hybrid Working) Posted 09/05/24 CVs by Asap Start Date May – Jul 24 Meraki Talent is looking to recruit a 2nd Line IT Support Analyst for an industry leading media and production company. They are currently experiencing a considerable period of gro
Job Source: Meraki Talent LtdLorien
London
IT Support Analyst - 1st & 2nd Line Support SC Cleared - Must be current On-site - London based 1 month initially - possible extension £24.18ph Inside IR35 We are working with a Consultancy in need of an IT Support Analyst who can provide 1st/2nd Line, break-fix laptop support to users based on-site. You will be part of an existing team providing s
Job Source: LorienIntellect Group
London Area, United Kingdom
IT Support Engineer - 1st & 2nd Line - EC2 - £40-50K A specialist UK investment firm with fantastic benefits are recruiting for a IT Support Engineer to join their IT team in their Central London based headquarters. The Service Desk Engineer will be dealing with 1st/2nd issues, triaging and closing tickets and providing general IT Support to the
Job Source: Intellect GroupLondon
FIRST / SECOND LINE IT SUPPORT - Office based 5 days a week
ABOUT THE ROLE
As a First/Second Line IT Support you will:
Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role.
Perform duties that include ticket support on Helpdesk, project work and hardware maintenance.
Attend client sites as and when required to fulfil the requirements of prescheduled projects and reactive troubleshooting.
Have a diligent approach that achieves a long term and cost-effective result for our clients.
Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers.
Demonstrate a professional, respectful, and proactive approach to customer service.
Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades.
Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems.
Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.
CORE SKILLS
Windows Server 2003-2019
Windows Desktop XP-10
Hosted Desktop and Cloud computing
Terminal server farm setups
Office 365 tenant setup and administration
VMWare/Hyper-V administration
Strong networking capabilities (DNS, routing, switching etc)
VoIP knowledge, preferably 3CX
DESIRABLE SKILLS AND EXPERIENCE
Exposure to Cisco/Draytek firewalls
Apple products and support
Group Policy administration
Cabling survey and installations
Exposure to Ubiquiti / Cisco Wireless
Previous MSP experience
Recognised accreditations (MCP’s, CompTIA, Apple)
PERSON SPECIFICATION
The successful candidate will demonstrate:
A logical, methodical approach to the task at hand
A willingness to learn and teach.
Excellent documentation and communication skills
High standards of customer service
A personable nature
A keen level of attention to detail
A history of being a proven self-starter
1st/2nd Line IT Support jobs in London
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