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OEC
chelmsford
Job Description About OEC Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions. Position Summary A key role within the Athoris Cu
Job Source: OECInsite Public Practice Recruitment Limited
Braintree
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Braintree
French Speaking Salary £25-30k Hybrid based in Braintree Renowned employee focused business with great benefits Study support and competitive package About Our Client Our long time Retail client are in the market for anCredit Controller to compliment their efficient finance team. The aspiring candidate can expect to join a fast paced but fun worki
Job Source: Insite Public Practice RecruitmentInsite Finance
Braintree, England, United Kingdom
French Speaking Salary £25-30k Hybrid based in Braintree Renowned employee focused business with great benefits Study support and competitive package About Our Client Our long time Retail client are in the market for anCredit Controller to compliment their efficient finance team. The aspiring candidate can expect to join a fast paced but fun worki
Job Source: Insite FinanceInsite Public Practice Recruitment
Halstead, Essex
French Speaking Credit Controller Salary £25-30k Hybrid based in Essex Renowned employee focused business with great benefits Study support and competitive package About Our Client Our long time Retail client are in the market for an Senior Credit Controller to compliment their efficient finance team. The aspiring candidate can expect to join a fas
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Halstead
French Speaking Credit Controller Salary £25-30k Hybrid based in Essex Renowned employee focused business with great benefits Study support and competitive package About Our Client Our long time Retail client are in the market for an Senior Credit Controller to compliment their efficient finance team. The aspiring candidate can expect to join a fas
Job Source: Insite Public Practice Recruitment LimitedInsite Finance
Halstead, England, United Kingdom
French Speaking Credit Controller Salary £25-30k Hybrid based in Essex Renowned employee focused business with great benefits Study support and competitive package About Our Client Our long time Retail client are in the market for an Senior Credit Controller to compliment their efficient finance team. The aspiring candidate can expect to join a fa
Job Source: Insite Financechelmsford, england, United Kingdom
About OEC
Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions.
Position Summary
A key role within the Athoris Customer Support team has arisen and we are therefore now looking to appoint an ambitious and motivated person to join a well-established and high performing Customer Support Helpdesk team. The main areas of responsibility will include but not be limited to: Customer Support Helpdesk provision, Product support, billing support, Customer communication.
Job Duties
Gain excellent product knowledge of the Athoris Product and associated services.
Ensure a consistent and high-quality customer support solution is provided to all customers in line with defined SLA's.
Support a wide customer base in both French and English language (largest market is currently France).
Communication of key dates to customers including release schedules, test periods.
Take first line responsibility for troubleshooting issues that arise.
Liaise with wider Athoris team to ensure issues are resolved.
Ongoing process improvements to increase the effectiveness of the helpdesk.
Maintenance and development of KnowledgeBase articles for all key processes.
Take responsibility for ensuring scheduled processes run correctly.
Development and maintenance of release notes, user guides and provide translation support as and when required.
Assist in the management and delivery of product training and training materials.
Supporting the Athoris Management team as required.
Production of statistical reports for internal and external purposes.
Experience required
Fluent in French and English (Written and Verbal Communication)
Previous Customer Support Helpdesk experience ideally in a bi-lingual (French/English) environment
Good understanding of the full suite of Microsoft products (minimum, Word, Excel & Powerpoint)
Excellent interpersonal and communication skills.
Attention to detail
Self-Motivated
Good typing skills
Ideally within easy reach of Chelmsford (CM2 post code)
Customer Support Representative - French Speaking jobs in chelmsford, england, United Kingdom
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