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Infrastructure Support Engineer

London

Infrastructure Support Engineer

London

£40,000 - £45,000

I am searching for a dedicated infrastructure engineer to join my clients small friendly team.

The ideal candidate will have excellent communication skills, extensive knowledge of AWS and excellent problem-solving, analytical, and time-management skills.

Typical responsibilities will include, but will not be limited to, implementing security strategies, improving and updating operating environments, SQL servers, network infrastructure and responding to and resolving, technical incidents and problems.

Troubleshoot and resolve technical incidents at a server configuration layer.

Provision and resolve issues on cloud-hosted environments working with our 3rd party MSA vendor

Perform and schedule system maintenance activities

Schedule and monitor security and audit activities

Update and maintain the company network

Design, develop, and support new IT systems, as well as provide hands-on assistance to the various internal teams to enable them to deliver professionally engineered solutions

Carry out internal and client-facing product deployments

Proactively identify and provide solutions to potential issues

Carry out root cause investigation and problem analysis to prevent reoccurrence

Ability to proactively own and coordinate resolving infrastructure issues, collaborating cross-functionally to ensure solutions continue to meet business needs

Update and maintain documents and procedures

Update Service Desk system tickets (Jira), ensuring timely updates, escalation and resolution for tickets assigned

Act as an escalation point from 1st & 2nd line support

Facilitate knowledge transfer sessions within the team

Evaluate new products and technology for operational use for example administration of containerisation tools and orchestration platforms (e.g., Docker, Kubernetes

Experience building and supporting infrastructure in AWS

Display proficiency in SQL and Windows Admin in resolving issues

A general knowledge of networking including TCP and DNS

Required Skills and Experience

Proven experience as an Infrastructure Engineer with .NET-based application or similar development language

Experience with AWS

Attention to detail

Ability to embrace, learn and teach new technologies

Excellent interpersonal, influencing and communications skills to work closely with the support and development teams as well as customers and stakeholders.

A general knowledge of Linux would be advantageous

Technical T-SQL (Required)

Windows Server Administration (Required)

AWS or other hosting experience (Required)

Some development experience in .NET or similar language (Desirable)

Jira or similar Service Desk (desirable)

.NET Framework and ASP.NET MVC (desirable)

Linux and Containerisation experience (desirable)

PostgreSQL (desirable)

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