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Huntress
Epsom
Customer Service Coordinator £11.44 per hour Full time 37.5 hour week - shifts across Monday - Friday 8am-6pm and occasional late shift of 12-8pm and occasional Saturday shift 9am-1pm Start ASAP Hybrid Working available after training. Do you have a passion for customer service? Can you demonstrate a positive, proactive and customer focused attitud
Job Source: HuntressInvision Group
Cheshunt
Customer Service Coordinator Required - Residential Contractor – Up to £35,000 + 10% Bonus + Package Based within our client’s regional office, this role is responsible for processing daily defects and EODs for the Regional Customer Service Departments in relation to new build properties under warranty, ensuring all processes and procedures are fo
Job Source: Invision GroupReed
Epsom
Customer Service CoordinatorJob Type: Full-timeLocation: Epsom, SurreySalary: £20,000 - £25,000 (DOE) We are looking for a Customer Service Officer to join our client and provide daily support to our business. As the face of the business you will ensure the delivery of the highest quality customer service. The ideal candidate will be approachable,
Job Source: ReedReed
Banstead
Customer Service CoordinatorJob Type: Full-timeLocation: Epsom, SurreySalary: £20,000 - £25,000 (DOE) We are looking for a Customer Service Officer to join our client and provide daily support to our business. As the face of the business you will ensure the delivery of the highest quality customer service. The ideal candidate will be approachable,
Job Source: ReedCrossways Recruitment Ltd
London
We are looking to recruit an experienced customer services coordinator, based in offices - full time in the DA18 - Thamesmead/Belvedere /Erith area. The Role You will be assisting the Customer Services Manager with all day to day activities such as; Liasing with clients in regard to their printing & documentation orders Updating them of progress Wo
Job Source: Crossways Recruitment LtdReed
Banstead
Customer Service CoordinatorJob Type: Full-timeLocation: Epsom, SurreySalary: £20,000 - £25,000 (DOE) We are looking for a Customer Service Officer to join our client and provide daily support to our business. As the face of the business you will ensure the delivery of the highest quality customer service. The ideal candidate will be approachable,
Job Source: ReedHuntress
Greenhithe
Customer Service Coordinator £26,000 Our client, an electrical distribution company is currently seeking Customer Service Coordinator to join their growing team. The successful candidate will play a crucial role in processing orders, providing excellent customer service, and supporting the sales team in achieving their targets. Do you have experien
Job Source: HuntressFawkes and Reece
Borehamwood
I am working with a Housing Developer who have the opportunity to join them as a Customer Service Coordinator. As well as stability they offer the chance to progress within the business The ideal candidate will have at least 1 years experience working within a customer service department of either a property developer, a housing association or a co
Job Source: Fawkes and ReeceLondon
The Customer Service Coordinator works as an integral member of the Donor Request Management Department, supporting the coordination of stem cell donations with unrelated donors. Customer Service Coordinator will work within the Confirmatory Typing (CT) team of the department, managing the coordination of pre-testing for bone marrow and peripheral blood stem cell donations. This includes, but is not limited to, scheduling blood tests, reviewing results and liaising with international stem cell registries. Customer Service Coordinator will work with the Confirmatory Typing Manager to resolve any donor and transplant centre complaints and respond as necessary. Part of the responsibily for the Customer Service Coordinator will evaluate donors for medical and non-medical factors affecting suitability and eligibility using guidelines as set by UK and national regulations.
Key Responsibilities:
Educating and consenting donors on the bone marrow or peripheral blood stem cell donation process using principles of informed consent.
Work closely with UK stakeholders to manage the coordination of blood tests, this includes hospitals, GPs and international entities, UK medical advisers and associated labs.
Work with internal databases to record and document accurate donor case notes.
Ensure compliance with all standards, policies, procedures, and documentation requirements set by, registries, and regulatory authorities such as the Human Tissue Authority etc.
Represent the Donor Request Management team at local and international working groups, inputting into organisational projects, as required.
Respond to, and investigate, any quality incidents and adverse events (S(P)EARs), including providing recommendations for corrective and preventative actions.
Ad hoc activities including quality assurance and service improvement projects and any other duties as requested by the Confirmatory Typing Manager.
To meet with the Confirmatory Typing Manager for the purpose of regular supervision and appraisal.
To participate in staff training, organisation/team meetings and events, as required.
To keep up-to-date with developments and learning in the field of stem cell donation.
To comply with the organisation’s health and safety, confidentiality, data protection and other policies.
To promote equality of opportunity and anti-discriminatory practices
Essential Skills:
Educated to A-Level (or equivalent) or relevant vocational training.
3 plus years work experience, working in a busy team/organisation.
1-2 years of working in healthcare/NHS setting
Excellent written and verbal communication skills.
Excellent interpersonal skills, including active listening skills and a good phone manner.
A strong team player.
Knowledge of, or ability to understand, medical terminology, case-note documentation, medical history documentation.
Willingness to become acquainted with a very specific discipline/branch of medical science.
A high degree of sensitivity and empathy.
Very proactive work ethic and ability to work on own initiative.
Strong attention to detail and accuracy.
Highly organised and able to multitask efficiently.
Ability to work to and achieve clear targets and deadlines.
Flexible approach with the ability to adapt to new and changing situations.
Good IT skills, including use of MS Office (Outlook, Word, Excel and PowerPoint).
Experience of working with large database/CRM systems.
Willingness to travel on occasions for training and workshops, both nationally and internationally.
Ability to work in line with GDPR and with an understanding of donor and patient confidentiality.
Strong passion to follow mission and values.
Background:
Inizio Engage is an equal opportunity employer, and employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, nationality, ethnic or national origin, disability, age, pregnancy.
Please note if you have not heard from a member of the resourcing department within 7 days your application has been unsuccessful at this stage.
Thank you for your interest in Inizio Engage.
Customer Service Coordinator jobs in London
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