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Events Administrator

London

Events Administrator Location: London Salary £28,875 per annum (pro rata) Interviews to take place immediately with a view to an immediate start Temporary Contract (potential to go permanent) Hybrid Working Sector : Professional Membership A prestigious and long-established membership institution in Central London is seeking an Events Support Administrator to join their dynamic Events Team. Running over 70 events per year including conferences, lectures, seminars, webinars, corporate functions and meetings and other ad hoc other events, ranging in size from smaller events to several thousand attendees.As Events Administrator you will provide full support to events operations staff with the administration of their events to ensure a positive delegate experience.  Duties: delegate queries both electronically, over the phone, and in person promptly to ensure a high standard of customer service

booking amendments, and cancellations of delegates to ensure accurate records are kept

events/ papers inbox to ensure that all communication is answered in a timely manner

online events on the preferred platform, communicating speaker login details.

pre-event communication to delegates to ensure delegates receive correct and accurate information

final attendee lists, and send post event surveys to delegates

with other departments to create specific guests lists for specialist topic events

with authors, speakers regarding presentations and audio visual requirements

of sponsor and exhibitor contracts, ensuring their requirements are met

KPI reports to monitor department performance

of event reports to ensure that all event details are correct for staff use on the day

and issue of delegate badges and event materials for use on the day

submissions of technical synopses and papers on database and liaising with authors accordingly

minutes at meetings (occasional) to ensure records are accurately kept

information from files or systems and compiling reports in standard formats

of tasks for new or temporary staff as required

Stationery to ensure that the office can operate efficiently

Printing to ensure that all collaterals are ready for events

catering (possibly for meetings) to ensure a positive customer experience for attendees

registration fees and issuing refunds

on the day at events with registration, front of house/online trouble shooting, ensuring that good customer service is always maintained

Skills and Experience Work effectively in a fast-paced team environment

Administrative experience within a professional environment

Ability to prioritise workload and multitask various projects simultaneously

Ability to establish effective relationships with colleagues and senior individuals

A strong 'can do' attitude

Excellent written and oral communication skills

High attention to detail

Thrives under pressure

IT Skills Microsoft Office (Word, Excel, Outlook), Zoom Events

Attendance at early morning and evening work is required on weekdays only.

Apply

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