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Job Description Job Title: Community Manager
Location: London
Position Type: Full-time, Onsite, 5 days a week
About Us:
NetMind.AI Ltd is at the forefront of AI industry, dedicated to driving innovation and excellence. Our culture is built on empowerment, collaboration, and creating a supportive environment for our employees to thrive.
Job Overview:
We are seeking a highly motivated and dynamic Community Manager to join our team. The Community Manager will be responsible for building, growing, and managing our online community across various platforms. This role is perfect for a creative and strategic thinker who excels at communication, engagement, and fostering positive relationships within the community. The Community Manager will work closely with the marketing team to ensure that community feedback is heard and that our content strategy aligns with our community's interests and needs.
Key Responsibilities:
Community Strategy Development: Craft and execute a comprehensive community strategy that aligns with the company’s brand, goals, and objectives. This includes identifying target audiences, setting clear objectives for engagement, and establishing metrics for success.
Content Creation & Management: Develop engaging content across various formats (e.g., posts, blogs, videos, newsletters) tailored to our community's preferences. Schedule and oversee the publication of content across multiple platforms, ensuring a consistent and engaging presence.
Engagement & Moderation: Actively engage with community members by responding to comments, messages, and posts in a timely and constructive manner. Moderate discussions to ensure a respectful and positive environment, enforcing community guidelines as necessary.
Feedback Loop Management: Serve as a bridge between the community and the company, gathering and synthesizing community feedback, and presenting it to relevant internal stakeholders. Use insights gained from the community to inform product development, marketing strategies, and customer support initiatives.
Analytics & Reporting: Monitor and report on community metrics, including engagement rates, growth metrics, and sentiment analysis. Use data to refine and pivot strategies, demonstrating the community's impact on business goals.
Influencer Collaboration: Identify and collaborate with influencers or key community members who can act as brand ambassadors. Develop partnerships and campaigns that leverage their networks for broader brand exposure.
Crisis Management: Prepare for and respond to crises or negative feedback within the community. Develop communication plans to address issues sensitively and transparently, maintaining the brand’s reputation.
Event Planning & Coordination: Plan and execute virtual or physical events for the community, such as AMAs (Ask Me Anything), webinars, meetups, or contests. Coordinate logistics, promotion, and follow-up to ensure successful engagement and participation.
Cross-Functional Collaboration: Work closely with other departments, including marketing, sales, product development, and customer service, to ensure a unified approach to customer engagement and to leverage community insights across the organization.
Professional Development: Stay updated on the latest trends and best practices in community management, social media platforms, and digital communication. Regularly seek out professional development opportunities to improve skills and knowledge relevant to the role.
Qualifications:
Bachelor's degree or above in Communications, Marketing, or a related field.
Proven experience in community management, social media management, or a related role.
Excellent verbal and written communication skills.
Strong understanding of social media platforms and analytics tools.
Ability to analyze data, identify trends, and implement strategic adjustments.
Creative thinking with the ability to develop innovative engagement strategies.
Strong organizational skills and the ability to manage multiple projects simultaneously.
Experience with content creation, including writing, basic graphic design, and video editing, is a plus.
Prefer bilingual English and Chinese
What We Offer:
Competitive salary and benefits package.
A dynamic and challenging work environment with opportunities for growth and development.
A supportive team and leadership committed to fostering employee success and well-being.
How to Apply:
Please send your resume, cover letter, and any relevant documentation through Linkedin or to [email protected] with the subject line "Job Application - [role name] - [name]". We look forward to learning more about how you can contribute to the success of NetMind.AI.
Community Manager jobs in Greater London
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