Network and Telecoms Engineer

Norwich

Resolve Recruitment are delighted to be working with the UK's largest healthcare provider.

We are currently recruiting for a Network and Telecoms Engineer to join this organisations fast-growing IT team.

Job overview

This role is to support on-site presence at the main hospital and viable hybrid with occasional home working in the future.

Reporting to the Network & Telecommunications Manager you will provide 'first line’ technical support to the Trust’s IT users, located across several sites. The Telecommunications and Networks Analyst will assist in the management of the day-to-day running of the telephony systems, IP network and related products to ensure that these assets are maintained in optimum service. The role consists of managing the telecoms and networks ticketing queue and project work.

It is possible that you may be asked to travel to the Trust’s other sites for work purposes. Predominately these sites are geographically with the greater Norwich area, with one remote site in Cromer.

The position of Telecommunication and Network Analyst requires a solid technical ability and a structured approach to troubleshooting and problem-solving.

In addition, strong interpersonal skills are required to guide customers through situations, providing the highest levels of customer support and satisfaction. This may often be under challenging conditions.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate 'PRIDE’ values of People focused, Respect, Dedication, Integrity, and Excellence.

Full time: 37.5 hrs per wk

Interviews: 30th April 2024

Main duties of the job

As the successful candidate, you will be working on administering the Trust’s:

Telephony platform [Mitel]

Local Area Network [CISCO]

Data Centre Network [CISCO]

Firewall [Checkpoint]

The Telecoms and network environment are currently in an upgrade activity, affording working on the latest technologies in both environments.

You will be expected to have worked on the following technologies, or if not the same, a comparable technology.

Service Desk Ticketing system:

ManageEngine ServiceDesk Plus

Telecommunications:

SIP, in relation to external telephony connectivity via ISP.

VOIP, in relation to our internal telecommunication platform [MITEL]

Mitel MIVB - MiVoice Business

Mitel Nupoint - Voicemail System

Mitel Micollab - Softphone Package

Mitel Call Centre - Call logging

Mitel Contact Centre - Interactive Voice Routing

Mitel MiCam - Auto-attendant for Switchboard

RedBox [Uniphore] - Voice recording

DataTrak - SuperDirecty - Call Log Manager System CMS

MultiTone - Bleep system

Data Networks:

Cisco switches: 9300, 9606, Nexus 9348

Cisco wireless access points - C9115AXI-E

Cisco Wireless LAN Controllers WLC - 9800

Security:

CheckPoint Firewall R81.10 & 20

Uninterrupted Power Supply - UPS:

APC

Network Monitoring:

ManageEngine Opmanager Plus

SolarWinds

Cisco Prime

Datacentre Network Monitoring:

Cisco Nexus Dashboard Fabric Controller / Datacentre Network Monitoring [DCNM]

Cisco Catalyst Center / DNA Centre

Working for this organisation

Join and be part of a workforce of over 10,000 staff!

The is one of the largest trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities.

Benefits/discounts:

Flexible working hours

Fast Track Staff Physiotherapy Service

Multi Faith prayer room

Discounted gym memberships

Excellent pension scheme and annual leave entitlement

Wagestream - access up to 40% of your pay as you earn it

Free Park & Ride service direct to NNUH site

Free 24-hours confidential counselling support

On-site Nursery

On-site cafes offering staff discounts

Support in career development

Flexible staff bank

Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Detailed job description and main responsibilities

Supports the Network Services Manager to ensure that the network infrastructure and related components delivers the intended services to users at its designed optimum level.

Investigates and diagnoses complex network, security and telephony problems, working with customers, other staff and suppliers as appropriate. Resolves such problems, co-operating with the Technical Support team to maintain overall network performance and availability.

Uses network management systems software and appropriate analysis tools to collect network load statistics, model performance and create reports including proposals for improvement.

Uses network management systems software to create ad-hoc network models and complex network statistical analysis for management review.

Using the appropriate standard procedures and tools, carries out defined tasks associated with the planning, design, installation, upgrade, operation and control and maintenance of local and wide area networks for communication of critical data, voice and video.

Participates in the IT Service Desk to provide second and third line support to customer faults and requests communicating with third partly supplier where necessary.

Person specification Qualifications

Essential criteria

Cisco CCNA or equivalent

Desirable criteria

Mitel 3000 IM&T

Attitude and Aptitude

Essential criteria

Effective role model, demonstrating PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence

Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Experience

Essential criteria

Managing own project deliverables

Experience of providing an out of hours support service to meet business needs

Desirable criteria

Mitel 3300 IP Controllers

Mitel Nu-Point Messenger

Mitel MiVoice Border Gateway,

Checkpoint firewall

Skills

Essential criteria

In depth knowledge of up-to-date Networking, Security and Telecoms systems and services

If this position looks to be of inter