Store Manager London Bicester

Bicester, England, United Kingdom

WHY WORK FOR VERSACE

Our stores fully embody the spirit of Versace: Italian heritage, fearlessly Luxury forward, iconic design and a family first culture where we believe in the empowerment, motivation and growth of all employees.

Founded in 1978, Versace is one of the leading global fashion design houses. Under the Artistic Direction of Donatella Versace since 1997, Versace designs, manufactures and distributes fashion and lifestyle products including haute couture, women and men RTW, accessories and fragrances.

WHO YOU ARE

Our leaders at Versace are fashionable, elevated and driven individuals who know how to keep their team focused and inspired. Success starts with being an entrepreneur- by acting as a strong brand representative in the community you will grow your business through client relationship management and events. We encourage an innovative workplace to strategically drive the business by being a solution-oriented leader. The Store Manager / General Manager will join our team reporting to the Area Manager supporting the development of an energetic team that is focused on maintaining exceptional levels of customer service.

WHAT YOU WILL DO

Business development

Analyze the business, propose action plans to reach qualitative and quantitative objectives, improve results, support key business strategies

Partner with the Area Manager to maximize sales and margin goals

Responsible for the sales and KPIs performance of the store

Partner with the Area Manager to prepare periodical reporting on competitors, product, potential opportunities

Analyze sell through and liaise regularly with the different divisions on product availability and market trends to maximize productivity

Develop business strategies, set achievable goals and targets and implement incentives to help boost sales

Team Management

Set personalized objectives for the year for every team member and follow-ups along the year to develop behavior, performance and capabilities

Create and foster a dynamic environment, motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations

Set achievable goals and targets, and ensures the staff follows Company guidelines and is held accountable for achieving set goals

Effectively manage all HR functions to support the team

Attract, develop and lead a high-performance team through effective training, coaching and/or motivational activities

Motivate team to drive results through effective training, accountability and celebrating successes

Ensure the in-store follow-up after trainings delivered on the brand, products, operations and soft skills

Plan and conduct daily and weekly in store briefings to motivate the team, set objectives and show how to reach them

Support with informative and inspiring participation the new staff onboarding experience

Assure staff is groomed, inviting, professional, and knowledgeable on product and related company information

Client Management

Ensure superior customer service standards, through constant follow up with the team, to deliver the Versace experience

Be a brand ambassador and build relationships with Versace clients. Be an example for the team by engaging in customer interactions

Encourage team members to focus on what they would like their clients to feel during a Versace experience

Develop and expand customer base by capitalizing on high-profile clientele and sales

Maintain an active social relationship with clients and community by understanding the needs and changes of the market

CRM

Monitor the team on managing their customer database, ensure they take actions to maintain a long-term relationship with customer and maximize sales opportunity.

Implement and manage the boutique’s community outreach program to maintain active social relationships with clients

Support the organization of in-store & promotional events, liaising with merchandising & PR team

Store Management and Operations

Ensure the stock and the backroom are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.)

Assures optimum shrinkage results are met by enforcing security measures and maintaining consistent accuracy in inventory levels

Remain in compliance with operational and company policies and procedures

store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-up

operational excellence in all store processes including managing and balancing all related budgetary expenses

YOU’LL NEED TO HAVE

years of experience in retail management – luxury experience preferred

degree in Fashion or Business preferred

understanding of specialty retail, including business development, visual merchandising and store operations

skills to include operation of retail point of sale system, Word, Excel and email

relationships skills and ability to maintain long-term with clients and understands the needs and changes of the market

team management skills, with the potential to develop people personally and professionally

organization skills, critical thinking and problem-solving skills

verbal and written communication skills

to thrive within a high paced environment, multi-tasks with ease while maintaining a balance of daily responsibilities

positive and constructive approach, sales focused with the ability to take ownership

WE’D LOVE TO SEE

entrepreneur with the ability to drive results; adaptable, problem solver, strategic thinker

connected with a strong ability to engage

customer service skills; a true fashion expert with a passion for sales

positive, outgoing, high-energy personality able to thrive within a high paced environment