Aftersales Service Coordinator
Coventry
Aftersales Service Coordinator
Company Overview:
Join a leading provider of electronics based in Coventry. We are dedicated to excellence and innovation in providing after-sales services to enhance customer satisfaction and loyalty.
Job Summary:
We are seeking a proactive and detail-oriented Aftersales Service Coordinator to join our team. The ideal candidate will be responsible for managing and improving the after-sales process, ensuring high levels of customer satisfaction and efficient resolution of service issues.
Key Responsibilities:
Customer Interaction : Handle customer inquiries and complaints regarding after-sales service in a timely and empathetic manner.
Process Coordination : Oversee the end-to-end service process from customer contact to issue resolution. Ensure that all service actions are logged and tracked in the system.
Documentation Management : Prepare and manage necessary documentation related to customer service actions, including service reports and customer correspondence.
Quality Assurance : Monitor the quality of repairs and services provided to customers. Collaborate with technical teams to ensure all services meet company standards.
Feedback Implementation : Collect customer feedback and collaborate with internal teams to drive improvements in service quality and processes.
Stakeholder Communication : Maintain regular communication with internal stakeholders, including sales, technical, and logistics teams, to optimize the customer service experience.
Reporting : Generate regular reports on after-sales activities, highlighting successes and areas for improvement.
Requirements:
Proven experience in a customer service or after-sales role, preferably in [relevant industry].
Excellent communication and interpersonal skills.
Strong organizational skills and the ability to manage multiple tasks simultaneously.
Proficient in using CRM software and Microsoft Office Suite.
High level of problem-solving skills and the ability to work under pressure.
Knowledge of the industry’s quality standards and regulations is a plus.
Qualifications:
Bachelor’s degree in Business Administration, Communications, or a related field.
At least 2 years of experience in Customer Service Aftersales enviroment.