Client Services Manager
Cambridge, England, United Kingdom
The Client Services Manager will manage all aspects of delivering best-in-class client IT services. The focus will be on delivering consistent high quality IT services and solutions to both public and private sectors across the UK. This is a broad role that encompasses elements of client relationship management, project management, delivery management and service management. We are seeking a seasoned individual that enjoys having multiple concurrent workstreams to manage and who likes being able to make a big positive impact. The team’s focus is to deliver industry-leading client experience and deepen existing client relationships. This role is based in Cambridge.
Responsibilities:
Project Management :
• Lead and oversee client projects from initiation to completion, ensuring timelines and budgets are met.
• Collaborate with internal teams to establish project plans, identify key deliverables, and allocate resourceseffectively.
• Monitor project progress, identify potential risks or issues, and implement solutions to keep projects ontrack.
Delivery Management:
• Develop and maintain strong client relationships by understanding their needs and expectations.
• Coordinate with cross-functional teams to deliver high-quality services that meet or exceed clientexpectations.
• Ensure service delivery aligns with client goals and objectives, providing proactive communication andsupport throughout the process.
Service Review Management:
• Conduct regular service reviews with clients to assess performance, gather feedback, and identify areas forimprovement.
• Analyse client feedback and data to drive continuous service enhancements and optimise clientsatisfaction.
• Implement service improvement initiatives and best practices to enhance overall client experience andloyalty.
Must have requirements to be successful in this role:
• Excellent communication skills with a strong sense of accountability
• A proactive, self-starting, and motivated approach willing to make positive and impactful contributions
• Operate with a sense of urgency and prioritisation
• Strong attention to detail and accuracy
• Excellent organisational and project management skills
• A structured and logical approach to work
• Strong problem-solving skills
• Ability to perform well under pressure.
• Continuously learn and share knowledge, industry trends and compliance guidelines
Qualifications:
• Bachelor’s degree in business administration, Marketing, or related field (preferred).
• Proven experience in client services management, project management, and service delivery.
• Strong interpersonal skills with the ability to build and maintain client relationships.
• Excellent communication and presentation skills.
• Demonstrated problem-solving abilities and strategic thinking.
• Proficiency in project management tools and software.
If you are a results-driven professional with a passion for client success and service excellence, we invite