Service Coordinator
Banbury
£ 26000/annum annual bonus
We're looking for an exceptional team member with strong administrative skills to join this busy department as a Service Coordinator. You'll provide scheduling and administrative support to both the internal and external customers. This includes handling general customer service, invoicing, cost estimations, reporting, and processing service contracts. Based onsite in Banbury the role is full time and permanent with a starting salary of £26,000 with excellent benefits including annual bonus.
Main Responsibilities for the Service Coordinator
Be a brand ambassador, embodying company values at all times
Efficiently schedule work for our field service engineers, adhering to response times and time scales
Creating service purchase orders, gaining supplier invoice approval
Manage and maintain engineer planner
Handle incoming phone calls and emails from customers and the internal team
Resolve complaints and escalate them if needed
Communicate with external and internal customers to manage service requests smoothly
Ensure accuracy in work orders and submit all service-related paperwork promptly
Create and manage cost estimations within the CRM, following customer and contract conditions
Calculating engineer overtime and collating timesheets
Booking engineer travel
Process spare parts orders for accepted cost estimations
Follow up on outstanding purchase orders, cash payments, and open cost estimations
Investigate and resolve technician stock take que...