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Service Coordinator

Banbury

£ 26000/annum annual bonus

We're looking for an exceptional team member with strong administrative skills to join this busy department as a Service Coordinator. You'll provide scheduling and administrative support to both the internal and external customers. This includes handling general customer service, invoicing, cost estimations, reporting, and processing service contracts. Based onsite in Banbury the role is full time and permanent with a starting salary of £26,000 with excellent benefits including annual bonus.

Main Responsibilities for the Service Coordinator

Be a brand ambassador, embodying company values at all times

Efficiently schedule work for our field service engineers, adhering to response times and time scales

Creating service purchase orders, gaining supplier invoice approval

Manage and maintain engineer planner

Handle incoming phone calls and emails from customers and the internal team

Resolve complaints and escalate them if needed

Communicate with external and internal customers to manage service requests smoothly

Ensure accuracy in work orders and submit all service-related paperwork promptly

Create and manage cost estimations within the CRM, following customer and contract conditions

Calculating engineer overtime and collating timesheets

Booking engineer travel

Process spare parts orders for accepted cost estimations

Follow up on outstanding purchase orders, cash payments, and open cost estimations

Investigate and resolve technician stock take que...

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Service Coordinator jobs in Banbury

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