Beauty Therapist

London

BEAUTY THERAPIST

My client is a luxury, skincare, makeup, haircare and fragrance brand. As a Beauty Therapist for them, you are a brand ambassador. In this role, you will be responsible for achieving your sales targets while promoting the brand image and providing a personalised luxury service to customers. Through your passion for the brand, you will demonstrate an attitude that benefits the organisation at all times. You will develop and build your client base through recruiting new domestic and international clientele. As well as bringing incremental business, you will ensure to increase retention through all clientele building brand loyalty.

BEAUTY THERAPIST

PERSON SPECIFICATION

Holding Level 3 NVQ (equivalent) or higher. Able to demonstrate skill set via a trade test. Be available for a 4-week paid training in Paris. Ability to provide excellent personalised customer service. Flexibility during retail hours, this may include evening, weekend and bank holidays. Desire to learn product knowledge, application techniques and beauty room treatments & protocols. Previous beauty retail industry experience is desirable. Previous hair care experience is desirable, ideally NVQ Level 3 Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service. Driven and results orientated; seeking out ways to continually grow the business through events and counter activity. Self-confident; you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale. You will be able to demonstrate skincare and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers’ needs. Immaculately groomed and presented; you will embody the elegance that customers have come to identify with the brand.

BEAUTY THERAPIST

We are looking for an NVQ (or equivalent) level 3 or higher, beauty therapist. You need to be passionate about exceptional service & luxury skincare. You should be approachable, friendly and be able to work both independently and as a part of the team to drive treatment services, demonstrate and sell the products of the brand

The successful Beauty Therapist will perform the service, respecting the protocols taught by the brand, recommending and selling the products corresponding to the customers’ skin type. Advise customers and sell products

Explain the various treatments available and which are combined in the menu and introduce the benefits of the loyalty cards and update the customers loyalty cards

Advise customers about the 3 axes of skincare, makeup and perfume and hair products and to increase customers’ awareness

Develop loyalty to the protocols and to the brands, pro-actively sell products and provide a luxury standard of service to customers. Be aware of and achieve or exceed sales targets, as set by your Boutique manager. Proactively link sell across product categories, to increase average transaction value (ATV) and average items per transaction (IPT) Leverage on your emotional intelligence by means of consistently exercising your storytelling skills through educating your clients to the companies heritage and values. Be able to identify and depict each client’s intent behind their visit and maximise all sales opportunities through your brand knowledge and sales technique . Achieve KPI’s set by achieving targets and goals set, delivering a mix of business identified by the company and following a marketing calendar. Offer and realise makeover and hair services to customers .Do beauty enhancements and make-overs, and confidently explain the benefits of each product. Demonstrate hair products on clients by means of hair product application, use of company tools and hair styling whilst being able to confidently explain the benefits of each product Recruiting new customers to the brand. To identify, understand and reformulate the client needs. To develop personal relationships with clients and to gain loyalty. Ensure all customers are captured on the database through SMILE or registration card (following GDPR guidelines) Assist in Public Relations events. Help in the pre-organization of events. Take care of VIP customers, journalists, bloggers, influencers, etc… Contribute to the excellent maintenance of the boutique.Observe the rules in force and communicated by the Management of the Company. Take in charge the cleaning of the boutique, of the material and of the laundry at all times. Participate to the smooth running of the day. Schedule appointments with the customers. Drive bookings to achieve occupancy targets of the treatment rooms. As a brand ambassador ensure grooming standards and attitude reflect the brands luxury image. Take in charge administrative duties. Fulfil the daily, weekly and monthly goals given by the Management of the Company. Provide a written report on duties performed each week (sales, activities, etc.) Take in charge stock control, display, the recording of general daily figures/information, and others as needed. Use Store software and other digital systems required to successfully run the counter including adding new customers onto the database and updating existing ones on every visit.